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Level I Engineer

Cox Automotive


Location:
Oakbrook Terrace, IL
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1717976
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Level I Engineer
JobID: 1717976
Category: Information Technology
Industry: Cox Automotive
Job Type: Full-time

Description

This position is with vAuto, a business unit of Cox Automotive and subsidiary of Cox Enterprises
If you excel at figuring out logic puzzles and logistics nightmares like organizing sports tournaments or planning long road trips with multiple vehicles, then we bet you have the right stuff. We are looking for someone with patience, brains, and a serious work ethic.

Office perks:
Conveniently located close to 355, we occupy a 7 story multi towered executive building in Oakbrook Terrace.  
  • Hit the weights at the our onsite gym
  • Rehydrate with a refrigerator full of FREE beverages
  • Breakfast and lunch are just a few footsteps away in the corporate deli on the main floor
Company benefits:
  • For permanent employees, our benefits are better than competitive in coverage, premium, deductible, & begin DAY ONE
  • 401k 
  • 24 days PTO and 9 Holidays
  • Yearly bonus and merit increases 
This is an Entry Level position which involves taking inbound phone calls, emails, tickets and working to assist our customers. Our Service model looks different from traditional helpdesk models because it’s made up of skilled, knowledgeable staff with the tools and access needed to resolve most issues and requests on first contact. 

SPECIFIC RESPONSIBILITIES:
  • Providing the first level of support, answering a high volume of calls and e-mails from customers
  • Exhibit excellent problem solving, analytical skills with the ability to implement a solution
  • MUST have a Strong dedication and display enthusiasm in providing excellent Customer Service 
  • Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
  • Excellent listening, oral and written communication skills, express a customer service focused demeanor and temperament
  • Assists customers with a variety of questions, requests and issues, effectively research, document, track and monitor customers’ requests and issues to ensure timely resolution
  • Ability to work well with people with varying degrees of technical experience / knowledge
  • Capacity to learn multiple new software products both functionality and how to troubleshoot 
  • Effectively communicate technical concepts, while taking into consideration the varying degrees of customers’ technical experience. 
  • Interfaces with customer’s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues.  
  • Accurately input document and maintain customer issues using SalesForce.com 


Qualifications

  • Entry level role requiring basic technical skills with moderate level of proficiency
  • Knowledge of basic problem resolution/escalation practices
  • Strong Technical Aptitude, Analytical and problem solving skills
  • Experience w/ SQL not required but is preferred 
  • Excellent telephone, verbal and communication skills
  • Attention to detail and maintain high degree of accuracy
  • Strong organization skills with the ability to multi-task frequent interruptions and multiple priorities
  • Able to identify and organize tickets according to priority
  • Accepts and manages projects and directives with minimal supervision
  • Hands-on technical experience a plus
EDUCATION:
  • Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and programming preferred.  
Are you right for this position?
We’re looking for someone who is dependable to the core and who has the grit and tenacity to show up and work hard even when the going is tough. If you are 100% reliable and ready to give it your all, apply now!

vAuto is an Equal Opportunity Employer.

vAuto, Inc. is an industry leading innovator and provider of automotive software solutions.  Since the company was founded in 2005, vAuto has launched several first-in-industry innovations, including its current site of solutions that deliver a better way to price, appraise and stock pre-owned vehicles.  We are a fast-moving, fast paced technology company specializing in web application solutions for the Automotive Industry.  We are looking for a strong, energetic candidate to join our expert application support team.


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-IL-Oakbrook Terrace-1901 S Meyers Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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