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LHI Clinical Support Coordinator - La Crosse, WI

UnitedHealth Group

La Crosse, WI
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Job Details

756145 LHI Clinical Support Coordinator La Crosse WI

LHI Clinical Support Coordinator - La Crosse, WI (756145)

Position Description

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
At Optum, the mission is clear:  Help people live healthier lives and help make the health system work better for everyone
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.
By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.
LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Evaluate and approve Veterans Benefit Administration (VBA) Order Requests and determine appropriate Disability Benefit Questionnaires (DBQs) to assign for identified health conditions identified on order requests per the contract requirements.  Review Compensation & Pension (C&P) request documents and claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs).  Communicate with a diverse group of people/disciplines while serving as a point of contact (POC) for internal and external entities. Monitor, manage and prioritize all VA Clinical Operations order related tasks for this role to facilitate controlled workflow to meet or exceed contractual requirements.   

This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am to 11:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 328 Front Street South, La Crosse, WI 54601.
Primary Responsibilities:
  • Evaluate and approve order requests.  
  • Collaborate with Veteran Services and Medical Director regarding difficult Disability Benefit Questionnaire (DBQ) order requests; completion of system generated tasks.  
  • Ongoing communication within the VA Clinical Operations Department and other LHI departments to ensure order requests are accurate before approving.
  • Review Compensation & Pension (C&P) request documents and claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs).
  • Willingness to assist with provider questions via a department phone queue. 
  • Other duties as assigned.
Required Qualifications:
  • High School Diploma / GED
  • Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, or completion of the Clinical Upskilling course or completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases 
  • Ability to identify lab results and ancillary services
  • Experience using a computer and Microsoft Office (Microsoft Word, Microsoft Excel, and Microsoft Outlook) to create, copy, edit, send, and save documents 
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Preferred Qualifications:
  • Military experience 
  • Knowledge / experience with traumatic brain injuries and neuropsychological testing
  • National Career Readiness Certificate
  • Knowledge and understanding of CPT and ICD 9/10 coding
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, La Crosse, WI, Healthcare, LPN, Medical Assistant, HIT, EMT, Medic

Job Details

  • Contest Number756145
  • Job TitleLHI Clinical Support Coordinator - La Crosse, WI
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftVariable
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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