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LHI Experience Analyst - La Crosse, WI

UnitedHealth Group


Location:
La Crosse, WI
Date:
02/22/2018
2018-02-222018-03-23
Job Code:
750938
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Job Details

750938 LHI Experience Analyst La Crosse WI

LHI Experience Analyst - La Crosse, WI (750938)

Position Description

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm)

Our Product Development and Management groups are vital to our success and are leaders in driving the future growth of UnitedHealth Group. Success in these careers relies on many factors - your ability to deal with ambiguity, your ability to adapt and embrace change, and a long-term commitment to making health care better for everyone.

Primary Responsibilities:

  • Serve as liaison between IT development staff, user experience staff and operational units to gather detailed web analytics requirements, assist in the design and development of technical tracking strategies, and ensure the technical solutions meet the user’s needs
  • Coordinate and implement analytical reports that will assist us in decision-making to increase user efficiency within Company applications
  • Prepare detailed analytical dashboards to coordinate system implementations with various departments to ensure satisfactory results are achieved
  • Facilitate the establishment of product performance criteria in collaboration with IT and business partners
  • Evaluate product performance goals by measuring outcomes and monitoring metrics through various data sources
  • Review product performance against expectations and facilitate or influence changes to achieve optimal product performance
  • Investigate and resolve user experience issues through evaluation and testing by using analytics platforms and SQL
  • Assist in user research activities including surveys, interviews, focus groups and other methods of user data collection
  • Seek, analyze, and user data and analytics to inform stakeholders on recommended solutions
  • Work collaboratively with experience designers and businesses analysts to evaluate product roadmaps and develop strategic improvement plans that drive measurable efficiency and experience improvement
  • Maintain analytics dashboards, web application tracking strategies and advocate for innovative, consumer-¬centric and consistent experiences
  • Research and document issues / bugs and partner with other IT staff to develop solutions, then follow-through to implementation
  • Measure outcomes and monitoring metrics through various data sources
  • Translates abstract concepts and problems into simple, relatable content for stakeholders to consume for decision making

Required Qualifications:

  • 3+ years of experience in data analysis and/or gathering analytical requirements
  • Ability to seek, analyze, and user data and analytics to inform stakeholders on recommended solutions
  • Understanding of complex database structures and relationships is a must
  • Must be able to understand complex business processes that cross many functional operational units
  • Must have experience working as a liaison between IT and the internal user community
  • Experience with SQL query language and SQL
  • Must have advanced knowledge of relational databases (tables, joins, key fields) 
  • Intermediate Microsoft Office programs
  • Must be able to interact and communicate with all levels of personnel and management

Preferred Qualifications:

  • Understanding of JavaScript
  • National Career Readiness Certification

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: LHI, Experience Analyst, La Crosse, WI, Wisconsin


Job Details

  • Contest Number750938
  • Job TitleLHI Experience Analyst - La Crosse, WI
  • Job FamilyProduct
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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