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LHI Lead, Clinical Operations RN

UnitedHealth Group

La Crosse, WI
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Job Details

754699 LHI Lead Clinical Operations RN

LHI Lead, Clinical Operations RN (754699)

Position Description

At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone


LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.


LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.


There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm) 


We are currently seeking a Lead, Clinical Operations RN based in La Crosse, WI.



Primary Responsibilities:

  • Assist Clinical Operations Leadership Team in monitoring of all daily tasks completed within the Clinical Operations Department

  • Provide guidance to staff in electronic processing of medical information in an internal database

  • Perform QA of various medical services

  • Assist front line staff with bringing ideas for process improvements to leadership

  • Cultivate a positive environment while supporting team member growth

  • Evaluate and process medical information for various service types

  • Ongoing communication within Clinical Operations Department and other LHI departments to ensure exams are received from practitioners and processed in a timely manner

  • Communicate with a diverse group of people / disciplines while serving as a point of contact (POC) for internal and external entities

  • Monitor, manage and prioritize all Clinical Operations order related tasks for this role to facilitate controlled workflow to meet or exceed contractual requirements


Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Required Qualifications:

  • Associate’s degree in Nursing program OR Bachelors of Science in Nursing degree

  • Qualified applicants will have completed an accredited AND or BSN program

  • Current license or able to obtain RN licensure in the state of Wisconsin or a compact state

  • Understanding of regulatory standards and their application to various medical examinations and documents

  • Equivalent combination of education, experience and / or applicable military experience will be considered

  • Proficient use of computers

  • Database experience

  • Must possess excellent verbal and written communication skills

  • Analytical thinking and teamwork skills

  • Must be able to problem solve in a fast paced environment, multitask and meet tight deadlines

  • Ability to perform detailed work with a high degree of accuracy

  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86



Preferred Qualifications:

  • Minimum of 4 years of experience in a medical/surgical environment

  • Occupational health and behavioral health experience a plus

  • Previous leadership experience

  • Military RN background

  • Knowledge of CPT and ICD10 coding

  • Experience reporting statistical data

  • National Career Readiness Certificate

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Keywords: Registered Nurse, Wisconsin, Clinical, Operations, Military

Job Details

  • Contest Number754699
  • Job TitleLHI Lead, Clinical Operations RN
  • Job FamilyNursing
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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