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LHI - Manager, Clinical Operations

UnitedHealth Group

La Crosse, WI
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Job Details

744925 LHI Manager Clinical Operations

LHI - Manager, Clinical Operations (744925)

Position Description

At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone


LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans.


By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.


LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.


There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm) 


Primary Responsibilities:


As a member of the Clinical Operations leadership team the Manager, Clinical Operations has direct responsibility for guiding employee performance to achieve optimal functioning in day-to-day operations. They will work collaboratively with the leadership team to achieve department and strategic goals. They are also responsible for leading in partnership with others to achieve superior quality; attracting, developing, and retaining a talented and engaged team; achieving growth; and delivering on contractual commitments through the following:


  • In combination with the Director of Clinical Operations, effectively communicate and contribute to strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of their team

  • Use established processes to ensure accountability for effective operations and resource management

  • Provide leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking

  • Participate in financial forecasting and planning along with other members of the leadership team

  • Establish clear performance standards and ensure that cost effectiveness and continuous quality improvement forms the basis for all activities

  • Lead the oversight of selection, hiring, training, development and performance management for the Clinical Operations team

  • Formulate recommendations for continuous improvement, taking into account market demands, regulatory and contractual standards, and changes in clinical practice

 Required Qualifications:


  • Bachelor's Degree in Business/Management, Nursing or other related field, or equivalent work experience

  • 1+ years’ experience leading healthcare teams

  • Demonstrated ability to build and maintain long - term relationships with key internal and external stakeholders

  • Ability to influence and negotiate through use of verbal, written, and interpersonal means with a diverse group of people / disciplines at all levels of an organization

  • Must be able to problem solve, propose, and implement solutions


Preferred Qualifications:


  • Bachelor's Degree or higher in Nursing

  • Knowledge of analyzing and reporting statistical data

  • Change management leadership

  • Knowledge and understanding of military protocol

  • National Career Readiness Certificate



Careers with UnitedHealth Group. Let's talk about opportunity.  Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near obsession with driving change for the better. Get the picture? UnitedHealth Group is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Keywords: Operations, Wisconsin, Clinical, Manager, Management


Job Details

  • Contest Number744925
  • Job TitleLHI - Manager, Clinical Operations
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumInsight

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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