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LHI - Manager, Clinical Quality

UnitedHealth Group

La Crosse, WI
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Job Details

744924 LHI Manager Clinical Quality

LHI - Manager, Clinical Quality (744924)

Position Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone


LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.


By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.


LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.


There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm) 


The Quality Manager designs and facilitates training for the Clinical Operations team using validated processes and clinical best practices.  They are responsible for providing clinical and administrative recommendations relative to quality assessment and improvement to ensure services meets customer expectations. This leader must be a change agent that will foster a quality - driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.


Primary Responsibilities:
  • Educate, motivate, and / or influence others to understand the overall scope, overcome potential barriers, and engage in and commit to the process
  • Analyze and interpret data or information (e.g., clinical, administrative, Quality) to ensure they meet standards, are compliant and / or are accurate and complete
  • Work cross - functionally, making recommendations or clarifying information to assist in closing gaps that are identified or meeting customer expectations
  • Evaluate current processes, compare to relevant standards or specifications and identify gaps in compliance or performance, ing Six Sigma tools and techniques to achieve results
  • Forecast requirements necessary to improve effective quality assessment and improvement program functions while weighing finical impacts
  • Validate quality processes by establishing quality attributes and expectations; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
  • Advise and assist Director, Clinical Operations in policy review, formulation, and communication and evaluation in setting of organizational priorities related to Quality Management
  • Lead the selection, hiring, training, development and performance management for Clinical Operations Quality team

Required Qualifications:

  • Bachelor's Degree in Nursing, Business, Management, or Quality related field, or equivalent work experience
  • 2+ years’ experience leading teams in healthcare
  • Demonstrated ability to build and maintain long - term relationships with key Stakeholders
  • Ability to influence and negotiate through use of verbal, written, and interpersonal means with a diverse group of people / disciplines at all levels of an organization
  • Strong analytical and innovative thinking skills
  • Must be able to problem solve, propose, and implement solutions

Preferred Qualifications:

  • Lean Leader and Six Sigma training  
  • Knowledge of analyzing and reporting statistical data
  • Knowledge and understanding of military protocol
  • National Career Readiness Certificate


Careers with UnitedHealth Group. Let's talk about opportunity.  Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near obsession with driving change for the better. Get the picture? UnitedHealth Group is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.




Keywords: Quality, Clinical, Manager, Management, Wisconsin

Job Details

  • Contest Number744924
  • Job TitleLHI - Manager, Clinical Quality
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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