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Local Account Manager


Reading, PA 19606
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Job Details

**Job Description**

To directly manage local health economy (Area Teams, CCGs, Commissioning Support Units large GPs/practices and hospitals) in order to implement the Customer Implementation Plan through excellence in account management with the support of Sales; to influence opinion formers on local NHS topics.


Strategy development:

Recommendations to AD for regional strategy for customer implementation (CI)

from CCG/local health economy perspective;

Recommendations to Brand Marketing on product strategy and tactics in CCGs/local

health economy to support customer needs

Provision of insights and proposed responses on national NHS topics to AD

Insights on Value Proposition development by therapy to Customer Marketing (CM)

Strategy Team

Account Management:

Annual plans with strategic objectives and priorities devised, agreed with AD and

implemented for CCGs/local health economy, consistent with national strategy and

ensuring commercial management of effective customer relations

Annual budgets devised and agreed with AD for CCGs/local health economy

Identify commercial opportunities with NSTLs based on local feedback and knowledge

and agree business development projects with AD

Resource usage and review mechanisms agreed with NSTLs

Plans include review mechanisms and agreed targets for customer contacts, profit,

value, volume, growth and market share

Value Propositions and offers from Brand POA tailored to support implementation of

Customer Implementation plan in local health economy via NSTL field sales resource

Customer insights in relation to products/therapy communicated to AD

Customer, trade and competitor information communicated to CM Strategy Team

Key customers, decision-makers and influencing network identified within and

impacting on CCGs/local health economy

Local health economy contact plan devised and implemented to glean information on

and influence local NHS-linked organisations

Effective relationships developed with key opinion-formers and stakeholders in

CCGs/local health economy, allowing SM teams opportunities to promote Pfizer products

and services as appropriate

Business development opportunities implemented within CCGs/local health economy,

using Sales resource as appropriate

People Management:

Agree with NSTLs resource needed for delivery of local plans

Performance Measures

Strategic objectives for CCGs/local health economy set, consistent with regional


CCGs/local health economy deliverables include product objectives

AD always fully informed on NHS issues relevant to CCGs/local health economy

Value propositions available to suit local needs

Performance measurement processes managed in therapy areas and CCGs/ local health


Effective liaison with Sales Managers (NSTLs) on local health agenda and resource

planning in therapy areas and CCGs/local health economy

Performance monitored and reported on monthly against plan targets and budgets and

product objectives

Contact targets and Sales Reps resource plans reviewed monthly with NSTLs

Contact plan implemented; contacts established with all relevant local health

organisations & professional groups

Account management practices and procedures followed

Internal resources maximised to support implementation of plans

Sales budgets targets met

Business development projects delivered as agreed

NSTLs teams' business performance tracked and monitored with NSTLs


Business Skills required:

Industry knowledge

PCT/customer knowledge

Administration & systems knowledge

Negotiation / selling skills

Commercial awareness

Performance monitoring

Project management

Account management expertise

Effective track record of cross-functional working



Analytical skills


Planning, organising and control

Interpersonal Skills

Persuasive oral communication - influencing, networking

Leadership / motivation, especially those not under direct line management

Coaching skills

Processes operated:

Account planning

Customer account information and performance monitoring

Sales Resource planning

Customer marketing budget

Indirectly - people development & performance management

Closing date for this role is January 15th 2018.

All applicants must have the relevant authorisation to live and work in the UK.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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