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LPN, Call Center, Healthcare, WellMed - Tampa, FL

UnitedHealth Group


Location:
Tampa, FL
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1775019
Apply on the Company Site
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Job Details


LPN, Call Center, Healthcare, WellMed - Tampa, FL(Job Number:725913)
Description

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)
 
This is a call center environment is located at  500 N. Westshore Blvd. Tampa, FL
 M – F: 7AM – 7PM (8HRS)
Medication Refills and Lab results
 
Working in a call center environment under supervision, this position handles inbound calls from patients, patient representatives, providers and other medical staff. Practicing quality clinical skills and strictly adhering to established protocols, handles patient inquiries and requests.  When appropriate, refers medically related inquiries / requests and complaints to clinic staff for intervention and resolution.
 
Also assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution. 
 
Works collaboratively with clinic staff and other departments to provide an exceptional patient experience.  
 
Primary Responsibilities:
  • Work effectively in a structured, production environment
  • Adhere to daily schedules and assignments
  • Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical triage assessments, medical inquiries and referral requests
  • Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution
  • Verify and update patient information in the clinical information system
  • When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns
  • Contact patients to remind of appointments
  • Contact patients to communicate special outbound call campaign messaging
  • Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services
  • Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs, (Pharmacy assistance programs, meals on wheels, LIS)
  • Document thoroughly all calls and actions taken within core systems
  • Performs all other related duties as assigned

Job Call Center/Triage
Primary Location US-FL-Tampa
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 4
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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