Machine Learning Engineer

  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Big Data, Analytics
  • Job Id

Who You’ll Work With

Digitization, data science, and automation are transforming every business. The Digital Experience and Analytics organization is playing a key role in transforming the sales, partner, and customer experience across Cisco. As part of the Customer Success and Sales function, this group is delivering upon a multi-year vision that digitizes the way Cisco engages with customers and leverages data science to intelligently drive action in an increasingly automated manner. This new organization is a catalyst for change that impacts all parts of Cisco. 

The Customer Success data science team is an incubation hub for a range of initiatives that are changing the sales, partner, and customer experience. The team has been recognized for innovation both internally and through external industry awards. We’re looking for someone who thrives in a fast-paced environment in which they have significant responsibility and autonomy for delivering results and who gets excited about the prospect of significant learning and growth. 

What You’ll Do

As a member of this team, you will work with data engineers and analysts as well as business stakeholders in sales, marketing, IT and operations to process requirements and engineer solutions. The data science team focuses primarily on backend systems, with data and analytics, and works hand-in-hand with the broader customer and partner facing teams that design the digital customer experience. 

As a Machine Learning Engineer you will ideate, design, implement and optimize statistical models to drive business decisions for customer relationship management, marketing campaigns, and Virtual sellers. You’ll gather business problems and data from various stakeholders in Sales, Marketing, IT and Operations and deliver machine-learning based solutions. The group is chartered with transforming the way we design our digital interactions with customers across the full customer lifecycle and you will build the core systems to drive precision and intelligence in our operations. 

Who You Are

You are a strong engineer and statistician with experience in applying machine learning on real-world data to solve business problems. You have experience with software development, big data systems, knowledge of machine learning and traditional algorithms, and can communicate the complexities of data science to non-technical audiences. Above all, you are a creative and avid problem-solver prepared to use both classical and novel techniques to deliver advanced solutions. 

Minimum Requirements:

B.S. in Computer Science, Statistics, Mathematics, or similar technical or quantitative field.

  • Theoretical and practical understanding of machine learning algorithms in high-dimensional spaces including linear models, kernels, ensembles, dimensionality reduction, data mining, and clustering.
  • Fundamentals of algorithms and computational complexity, especially in scalable data-mining algorithms
  • Proficient in machine learning in Pyton (bumpy, scikit-learn, pandas) and at least one compiled language, preferably Java
  • Good coding principles.
  • Demonstrated ability to solve real-world problems using machine learning given real-world data.

Desired Skills:

  • Experience in Hadoop
  • Experience in Apache Spark/PySpark 1.5+
  • Ability to implement complex algorithms by hand (i.e. SVM solver, Locality Sensitive Hashing, PageRank), ideally on a distributed platform.
  • Experience in high-dimensional natural language processing, speech, or computer vision with preferably both shallow and deep learning methods.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.  We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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