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MANAGED ACCOUNT SPECIALIST- INDIANAPOLIS IN

Home Depot


Location:
Indianapolis, IN
Date:
11/23/2017
2017-11-232017-12-23
Job Code:
112072
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Job Details

MANAGED ACCOUNT SPECIALIST- INDIANAPOLIS IN - Indianapolis IN 46219 Skip Navigation
Job Details

MANAGED ACCOUNT SPECIALIST- INDIANAPOLIS IN (112072)

IN - Indianapolis

  • Date Posted: Nov 7, 2017
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Retail/Merchandising
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

POSITION PURPOSE -

To drive an increase in PRO Sales and Growth, integrating with a Pro Account Representative as a dedicated resource to assist in sustaining current total portfolio relationships, enabling the PAR to spend productive, efficient time with their top customers. The MAS reports directly to the PAR, and has multi-store responsibilities regarding Managed Accounts only.

  • Providing Best In Class Customer Service to a portfolio of accounts.
  • Driving Results in the areas of PRO Sales and growth.
  • Working with/for the Pro Account Representative on strategies, execution and follow-up.
  • Enhancing detailed relationships with Managed Accounts based on priority and needed urgency.
  • Being able to openly, directly and honestly communicate with all levels of management within the organization.
  • Placing Sales in the appropriate store, based on Customer Relationship and Execution Standards.

 

Monthly Routines

  • Meet with PRO Account Representative and Regional PRO Sales Manager to review Managed Account Portfolio and everyone’s efforts.
  • Meet with the PRO Account Representative and the District Manager to review all Managed Account opportunities and successes related to the relationship between their stores and the accounts.  

 

Quarterly Routines: 

  • Attend the Quarterly PAR Business Review with the PRO Account Representatives and the Regional PRO Sales Manager. 
  • Strategy Meeting(s) with the PRO Account Representative.
  • Needed communication with Managed Accounts via phone and e-mail.
  • Necessitated site visits with/without the PRO Account Representative.
  • Monitorization/utilization of appropriate reporting through SalesForce and the My Apron PRO Page.
  • Enhancing partnerships between the stores, all levels of management and the Managed Accounts through communication and facilitation of engagement (i.e., introductions, familiarity and knowledge).
  • Proactive formulation of calendar, two weeks into the future.


ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS

  • 18 years or older
  • Must pass pre-employment tests if applicable
  • Ability to work a flexible schedule, including evenings and weekends.


KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

  • M.A.S. reports directly to the PAR, and has indirect responsibilities for the entire portfolio’s geography.
  • Past or current experience in relationship and/or service with Contractors or Professional Customers.
  • Have 1, or more, years of tenure at Home Depot.
  • Having strong interpersonal skills.
  • Carrying a perception of a dedicated, committed self-starter.
  • Superior skillset in all aspects of Customer Service.
  • Strong professional demeanor in personal presentation and behaviors.

Training:

  • First 30 days- shadow the PRO Account Representative for the entire first week. Each week after, 2, or more days, as needed, visiting accounts and improving familiarity.
  • First 2 weeks- visit each store/PRO Desk and SM, introducing yourself and getting their perspective on the PRO Business in general.
  • First 60 days- spend 1 day with the SM PRO Captain, visiting stores and enhancing the relationship/partnership.
  • First 90 Days- Follow the PAR Assimilation Guide, located on SalesForce.
  • First 30 days- have a weekly follow-up/recap session with the Regional PRO Sales Manager-Admin to schedule.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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