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Manager, Area Transportation Operations - San Antonio, TX

UnitedHealth Group

San Antonio, TX
Job Code:
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Job Details

739513 Manager Area Transportation Operations San Antonio TX

Manager, Area Transportation Operations - San Antonio, TX (739513)

Position Description

Oversees the transportation operations within an assigned area to ensure professional, safe, and timely transportation of all clients and staff members. Responsible for policy and procedure development, workflow scheduling, employee supervision and operational efficiency of assigned locations. Responsible for understanding performance measurements and developing strategies to improve and meet requirements. Works directly with manager of dispatch and customer service to ensure most efficient routing and customer demands are being met.


Primary Responsibilities:

  • Oversees all of staff development in assigned area to include workflow scheduling, hiring, training, coaching and development

  • Reviews schedule, routing and performance metrics and makes adjustments to meet business need and requirements as needed

  • Reviews operational problems and policies and implements corrective actions to remedy them

  • Develops strategies in support of the company’s operational goals

  • Supports and implements Quality Assurance Program for designated area of responsibility

  • Ensures field operations remain in compliance with all WellMed and Comfort Care policies and procedures

  • Produces and analyze reports for key metrics, identifies areas requiring performance improvement and develops plans to correct

  • Attends required meetings and participates in committees as requested

  • Produces and analyzes operational reports to ensure compliance and operational efficiency

  • Develops supervisory staff and holds them accountable for ensuring compliance with company policy and procedures

  • Sets goals and measurable performance benchmarks for supervisors, inclusive of transportation staff performance goals. Completes annual performance reviews for assigned staff

  • Participates in process improvement efforts for assigned area and makes recommendations to senior management as necessary to ensure effective and efficient operations

  • Assists with counseling and corrective actions for employees displaying problematic behaviors

  • Oversees Safety First reports and ensures accident and incident reports are completed correctly in a timely manner

  • Assists with new employee orientation and training processes

  • Ensures Comfort Care policies and procedures are enforced at all times

  • Performs all other related duties as assigned

Required Qualifications:

  • Bachelor's degree in Operations, Business Administration, Management or a related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor’s degree)

  • 5 or more years of operations experience including 3 or more years of management or supervisory experience

  • At least 25 years of age or older with a valid driver’s license (Class “B” license for Florida applicants only) and be able to pass a pre-employment Motor Vehicle Report check

  • Proficiency with Microsoft Office applications to include Word, Excel and Outlook

  • Excellent written and oral communication skills

  • Ability to analyze operational data, draw conclusions and make recommendations to senior management for consideration

  • Ability to effectively manage staff and discipline / coach them when needed

  • Ability to prioritize and manage a variety of simultaneous projects


Preferred Qualifications:

  • Operations experience within a transportation industry

  • Bilingual (English / Spanish) fluency


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number739513
  • Job TitleManager, Area Transportation Operations - San Antonio, TX
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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