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Manager, Business Transformation - Implementation


Alpharetta, GA
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Job Details

JobId: 140818
Job Title: Manager, Business Transformation - Implementation
Location: Alpharetta, GA
Category: Implementation
Employment: Full-Time
Open Date: 2017-07-19T06:07:57Z Close Date: 2022-07-18T00:00:00Z


Unlock Your Career Potential: At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

We are looking for a Manager, Business Transformation for the National Accounts Implementation Strategic Transformation Team Reporting to the Vice President, of Implementation, the Manager will have the responsibility for planning, coordinating, and managing activities and initiatives that have broad organizational impact focusing on business transformation and process innovation within ADP. This includes initiatives relating to the delivery of multi-service ADP solutions partnering with Marketing, Development, Sales, Implementation, Operations, Service, and Field Services.

Manager Level would work on initiatives that are less complex typically of a smaller scale. Will primarily use analytical and process engineering skills/experience. Interactions would primarily be at a Manager, Director or VP level.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.


  • Manage and direct Business transformation activities and initiatives within NAS business units through direct feedback and partnership with Sales, Finance, Product, Strategy, Marketing, Operations, Service and Implementation organizations regarding clients' and prospects' feedback ; including close interaction with industry experts; take the appropriate approach in reengineering and improvements whether artistic or scientific (Lean, Design Thinking, Six Sigma, Kaizen, etc.).
  • Guide operational leaders in understanding and usage of quality and continuous improvement methodologies by establishing links between process management initiatives and business strategies and identifying and prioritizing high-impact opportunities.
  • Lead and facilitate Kaizen Events and BPI baseline events across NAS through cross-functional teams
  • Lead analyses and engineering of service delivery models on new products/features or tools, processes, and staffing models, workforce planning, including global shoring initiatives. Support Service & Operations in their readiness to accept process functions around the new services and support clients' needs.
  • Through the rigorous use of change management disciplines, drive new programs, processes, and systems throughout the business and validate that outcomes meaningfully impact business/functional performance
  • Be the client advocate; find the balance to solve for client needs while benefiting associates and shareholders.
  • Evaluates both strategic and crisis opportunities for improving the core business. Develops plans, recommends and executes initiatives that have multi-functional or multi-organizational impact to achieve ultimate effectiveness.
  • Evaluates the implication of recommended initiatives and effectively communicates impact and resolutions to affected business groups and their senior or executive leaders.
  • Use quantitative/statistical process modeling and simulation techniques & tools to improve Quality, Client experience, and lower Costs and Cycle time. Create forecasting models to predict future process/system performance based on changes implemented
  • Establish acceptable and realistic success and performance metrics with functional and business line inputs. Utilizes these metrics to deduce critical areas of improvement for delivering World Class Services and profitability for the business units. Prepares and distributes regular scorecards and other reporting as needed focusing on quality, process KPIs, project or initiative status.
  • Periodically meet to review performance reports, and determine if business plan goals are on target.
  • Assess benefits (tangible and intangible), including financial ROI, etc. and determine variance to the predictive/ forecast models.


  • Bachelor's Degree or equivalent in education and experience (preferred areas of study are: Business Administration, Finance, Industrial Engineering, Statistics / Mathematics, or Information Systems)
  • Strong business knowledge and process orientation/methodology of National Accounts Implementation
  • Experience working with and / or leading Implementation project teams
  • Experience influencing and managing stakeholder expectations
  • At least 5 years experience of Continuous / Process Improvement, Six Sigma role or similar type functional work
  • Experience mentoring and leading other associates


Preference will be given to candidates who have the following:

  • Green Belt in Six Sigma or better
  • MBA in Operations, Finance or Strategy or equivalent in education/experience
  • Leadership experience
  • Experience and ability to quantify / relay process improvement impact from a financial perspective
  • Experience working in several functions or divisions with formal Six Sigma / business process management training
  • Management/Operations/Technology consulting experience from top tier firms or internal consulting/process improvement experience from reputed firms is desirable
  • Change Management experience is required

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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