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Manager, Client Relations - March Vision Care - Woodland Hills, CA

UnitedHealth Group

Woodland Hills, CA
Job Code:
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Job Details

Manager, Client Relations - March Vision Care - Woodland Hills, CA(Job Number:713654)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Candidates in this role will act as a main point of contact for client leadership and facilitate client / MARCH meetings. They will ensure MARCH meets or exceeds performance requirements set forth in contract between client and MARCH by working with client and necessary MARCH departments.

Primary Responsibilities:
  • Act as a primary liaison between client and MARCH.
  • Develop and maintain positive relationships with key contacts at clients. Key contacts will be in a variety of functional areas and hold various positions within the client organizations.
  • Attend and facilitate Joint Operating Committee / Delegated Oversight meetings with clients. Manage any MARCH deliverables.
  • Investigate, analyze, and develop creative solutions to complex client specific concerns.
  • Facilitate, coordinate, and hold accountability for completion of reporting requests and action items from the client.
  • Communicate to MARCH management changes in client relationship or client deliverables.
  • Review contractual agreement between client and MARCH to ensure all service levels are continually met.
  • Interact with and educate MARCH internal departments regarding client and regulatory required changes in service levels, reporting requirements, benefits, network requirements, etc.
  • Prepare recommendations to rectify problems, increase client satisfaction, and improve communication.
  • Create, update, and maintain department Policy and Procedures and workflows.
  • Assist in creation of workflows for processes that involve MARCH and the client. Processes should take advantage of technology and increase accuracy and efficiency.
  • Maintain a comprehensive understanding of services performed for client, their LOB(s) and benefit structure.
  • Educate client on all of MARCH’s value added services.
  • Work with Provider Relations regarding network expansions and new markets.

Job Client Services/Sales Support
Primary Location US-CA-Woodland Hills
Other Location 
Organization E&I Spec Ben - Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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