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Manager, Client Services


Fort Washington, PA
Job Code:
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Job Details

Position Title: Manager, Client Services
Job Code: 450698
Job Location: Pennsylvania-Fort Washington

Prudential's Group Insurance Onboarding Team is seeking a Manager, Client Services who is accountable for leading a team of Implementation Support Specialists who are accountable for implementation activities for Disability and Absence across Premier and National account segments.  This position is highly visible in the organization and the successful candidate will be accountable for the Absence Onboarding process.  Responsibilities include:

  • Lead for Absence Support Specialists as it relates to end to end Onboarding
  • Lead, facilitate, and report out on the status of Absence customers on a weekly basis
  • Developing and monitoring of metrics and Quality trends related to incoming work requests
  • Establishing new processes and strengthen existing processes associated with all work types
  • Development and implementation of appropriate business procedures for the unit, supports the design of the appropriate organizational structure and staffing models (including actual hiring, training and retaining of associates), ensuring that the unit's structure and processes are properly aligned with business goals
  • Provides leadership, motivation, technical and risk management expertise, and drives engagement and talent development, while fostering a sense of teamwork, success, and positive morale
  • Responsibility for coaching, development, and overall performance management of the team
  • Support strategic projects aligned with Group Insurance priorities


  • 2 or more years in leading a staff in a fast-paced, metric-driven, rapidly changing environment, preferred
  • Experience and knowledge of Group Insurance products (Absence & Disability), required
  • BA or BS degree, or equivalent work experience, required
  • Proven leadership capabilities including strategic thinking skills, problem solving and ability to partner with and influence others without having a direct line of authority
  • Demonstrated experience managing multiple priorities and balancing competing priorities
  • Ability to consult and collaborate cross-functionally with other departments
  • Proactive problem-solving ability with a solutions-oriented attitude
  • Excellent written and verbal communication skills and capable of interacting with all levels of Prudential associates
  • Must have experience preparing, presenting, and communicating information to management teams
  • Strong knowledge of excel and other MS tools
  • Project management experience
  • Innate sense of urgency and the ability to make smart decisions under pressure
  • Demonstrated strong customer focus
  • Can translate daily activity into the long-term impact on Group Insurance’s Critical Priorities
  • Occasional travel (10%-15%)
  • Practical assimilation of Prudential's Leadership Competencies


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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