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Manager Collections - Melville, NY

UnitedHealth Group

Melville, NY
Job Code:
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Job Details

Manager Collections - Melville, NY(Job Number:731495)

Position Description:

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

As the Manager Collections, you will be responsible for direction of the team to include overall operations and outcomes, process improvement, organizational issues and strategic plans and projects. You will collaborate, coach and mentor your supervisory team to ensure that they provide the support and direction necessary to achieve the financial and quality goals of the division.

Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.

Primary Responsibilities:

  • Manage, supervise and accountable for the daily / weekly / monthly activities of multiple Supervisors, each of whom manage a team of 12-15 Medical Collections Representatives

  • Set priorities for the team to ensure task completion and performance goals for the department are achieved

  • Collaborate with other supervisors, managers, and departments to ensure the goals of the business are achieved

  • Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand

  • Provide regular coaching and feedback to Supervisors as well as completing annual performance reviews

  • Identify, investigate and resolve operational problems using defined processes, expertise and judgment

  • Provide expertise and support for escalated calls and / or situations from both internal and external customers as needed

  • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation

  • This position will be responsible for managing call center operations and have supervisors reporting to this position

  • Manages and is accountable for professional employees and/or supervisors

  • Impact of work is most often at the local level

  • Responsible for departmental team engagement index scores

  • Collaborate with supervisors

  • Responsible for daily assessment of productivity metrics and  Daily, weekly and monthly departmental metrics

  • Responsible for handling escalated administrative and regulatory issues through full resolution

Job Collections
Primary Location US-NY-Melville
Other Location 
Organization O360 Northwell Back Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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