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Manager Customer Analytics

Home Depot


Location:
Atlanta, GA
Date:
02/22/2018
2018-02-222018-03-24
Job Code:
114418
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Job Details

Manager Customer Analytics - Atlanta GA 30308 Skip Navigation
Job Details

Manager Customer Analytics (114418)

GA - Atlanta

  • Date Posted: Feb 16, 2018
  • Company: The Home Depot
  • Travel: 0-25%
  • Functional Area: Marketing
  • Position Type: Full-Time
  • Relocation Provided: Yes




Position Description:

Position Purpose:

The Customer Analytics team conducts advanced modeling and analysis of customer data in order to provide actionable insights about THD’s customers to support strategic decisions. This role is responsible for structuring and managing projects that translate customer data into actionable insights and acts as a thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. The role oversees three Sr. Analysts and manages relevant consulting relationships. The manager will primarily be responsible for setting strategic guidelines and scoping analytical projects for the team, socializing insights throughout the organization and collaborating with internal “clients.” Additionally, via the team, the Manager Customer Analytics is responsible for both independent and collaborative insights generation on customer segments, categories and markets, driving an understanding of customer value, needs and preferences, customer reporting, and frequent ad-hoc analysis.

 

The ideal candidate will possess excellent project management skills, have experience with and an understanding of large relational data sets, be a strategic thinker able to identify appropriate analytical insights and apply them to real world business problems, and possess strong organizational awareness and communication skills to build valuable relationships, source new work and ensure buy-in for strategies proposed.


Major Tasks, Responsibilities and Key Accountabilities:

  • 30% Design and manage the execution of analytical projects utilizing proprietary and syndicated data sources in support of the company’s strategic objectives
  • 20% Develop long-term relationships with internal stakeholders to identify and address business issues pertaining to our customers, markets, product categories and competitors.
  • 20% Coach and develop team members
  • 20% Oversee internal reporting for business line reviews, social media
  • 10% Manage vendor relationships
Nature and Scope
  • Position reports to Director CI Analytics
  • 3 direct reports

Environment:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
  • Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
Minimum Qualifications:

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Education Required:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
4 years

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
  • MBA preferred
  • Previous experience with a top-tier consulting firm
  • Experience in the application of research findings and customer analytics to the retail environment or other relevant business settings
  • Direct experience in the efficient analysis of extremely large datasets
  • Extensive knowledge of statistical methods and modeling


Knowledge, Skills Abilities and Competencies:

  • Proven ability to analyze, evaluate and interpret complex data using advanced statistical, econometric and quantitative analysis techniques.
  • Understanding of quantitative theories and techniques (regression, decision trees, logistic regression, cluster/factor analysis and ANOVA etc) and their role in a business context.
  • Analytical skills, including the ability to assimilate extensive amounts of detailed data and to see the big picture, providing actionable/influential recommendations
  • Quantitative reasoning skills, including the ability to frame problems, structure analyses and models, and to summarize quantitative data in graphical or tabular forms
  • Thought leadership skills, including the ability to recognize trends/opportunities and formulate hypotheses and recommendations relevant to the business
  • Written and verbal communications skills, including the ability to present complex information
  • Consulting skills, including the ability to define the needs of internal clients and link outcomes to objectives
  • Project management skills, including the ability to manage team members and external suppliers to deliver actionable insights in a timely and cost-effective manner


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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