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Manager Customer Service - Colorado Springs, CO

UnitedHealth Group

Colorado Springs, CO
Job Code:
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Job Details

748478 Manager Customer Service Colorado Springs CO

Manager Customer Service - Colorado Springs, CO (748478)

Position Description

Position Description:

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.

Primary Responsibilities

    • Manage and be accountable for professional employees and/or supervisors
    • Coordinate and supervise daily/weekly/monthly activities of team members
    • Set priorities for the team to ensure task completion and performance goals are met
    • Coordinate work activities with other supervisors, managers, departments, etc.
    • Identify and resolve operational problems using defined processes, expertise and judgment
    • Provide coaching, feedback and annual performance reviews as well as formal corrective action
    • This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.
    • Bachelor’s Degree (or higher)
    • 2+ years of leader/supervisor experience within an organization
    • Experience training large groups
    • Experience developing and leading presentations for high level leadership

    Preferred Qualifications:

    • Knowledge of call center systems such as CMS, IEX, CTI and TCS
    • Understanding of call center performance metrics and measurements
    • Project management experience

    Soft Skills:

    • Strong personal accountability and ownership of work
    • Previous experience thriving in a fast paced, high stress environment

    UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM

    Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group
    is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Keywords: Optum Operations, Admin Call Services, COLORADO SPRINGS, CO

    Job Details

    • Contest Number748478
    • Job TitleManager Customer Service - Colorado Springs, CO
    • Job FamilyCustomer Services
    • Business SegmentOptum Operations

    Job Location Information

    • Colorado Springs, CO
      United States
      North America

    Additional Job Detail Information

    • Employee StatusRegular
    • ScheduleFull-time
    • Job LevelManager
    • ShiftDay Job
    • TravelNo
    • Telecommuter PositionNo
    • Overtime StatusExempt

    UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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