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Manager, Customer Service

Prudential


Location:
Dresher, PA
Date:
01/16/2018
2018-01-162018-02-14
Job Code:
447378
Prudential
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Job Details

Position Title: Manager, Customer Service
Job Code: 447378
Job Location: Pennsylvania-Dresher
Description:
Prudential has an exciting opportunity for a results and service oriented individual to lead one of our Annuity Inforce Services Operations areas. The incumbent will be accountable for the overall performance and administrative activities for a staff of approximately 50 direct and indirect reports.  This individual will have responsibility for multiple highly technical Annuity Inforce Services functions and will provide leadership, guidance, and counsel to Managers and associates.
 
The Manager, Customer Service will also recognize, recommend and implement operational improvements in a fast paced environment and ensures adherence to day-to-day application of organizational policies and procedures. Building relationships with internal and external partners is foundational along with the delivery of exceptional service to meet Prudential’s client experience standards.  

Responsibilities will include:
  • Driven leader who is passionate about customers and shaping the experience
  • Plans, organizes and manages an operation which provides one or more customer service functions for investors, policyholders, field and/or home office staff.
  • Strong leadership, talent mindset, collaboration and partnership skills are essential
  • Controls expenses, monitors key metrics and prepares progress reports for upper management.
  • Approves personnel activities, which may include hiring, training/development, evaluation, managing pay, and corrective counseling/termination proceedings.
  • Manages first line supervisors.
  • Strong interpersonal skills and ability to work effectively with various sites
  • Drives initiatives within the organization and department with proven results.
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraints.
Qualifications

 

  • Bachelor’s Degree or equivalent work experience required
  • 5 – 7 years’ experience, including 1 -3 years’ experience leading teams.
  • Requires leadership, coaching, problem solving and written and verbal communication skills.
  • Understanding of annuity products and systems is preferred

  • Ability to utilize data to drive business performance

  • Ability to collaborate and lead initiatives both within the department and across the business and enterprise
  • Operations experience required
  • Some travel may be required

 


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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