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Manager, Customer Service - Tampa, FL

UnitedHealth Group


Location:
Tampa, FL
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1776883
Apply on the Company Site
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Job Details


Manager, Customer Service - Tampa, FL(Job Number:726787)
Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

The Customer Service Business Manager is responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

 

Take the next step, online at: www.yourlifesbestwork.com

 

 

 

Primary Responsibilities:

  • Coordinate, supervise and accountable for the daily / weekly / monthly activities of team members

  • Set priorities for the team to ensure task completion and performance goals are met

  • Coordinate work activities with other supervisors, managers, departments, etc

  • Identify and resolve operational problems using defined processes, expertise and judgment

  • Provide coaching and feedback to team members, including formal corrective action

  • Conduct annual performance reviews for team members

  • Provide expertise and customer service support to members, customers, and/or providers

  • Manage and accountable for professional employees and/or supervisors

  • This position will deal directly with all of our vendors and processing teams to include quality, dataraps, and focus on care processing. They will create day to day work flows, expectations, and be able to report on the progress of the team. This team is expected to grow to 8 employees by the end of the year who will report directly to this manager


Job Phone Support
Primary Location US-FL-Tampa
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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