Manager Customer Success

  • Location:
    Madrid, Spain
  • Additional Location(s)
    France. Italy
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Management
  • Technology Interest
    Security
  • Job Id
    1208332
New

What You'll Do:

The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners by leading a team of Customer Success Managers and Virtual Customer Success Managers based in Africa/South/France Theatres. You will also align with the Partner Success managers and Krakow based Virtual Success teams to ensure full adoption coverage of your market. You work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities.

The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer's strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customers. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery and Partners.

Who You'll work with:

The Manager of Customer Success is an integral member of the Africa, South & France Theatre Sales Management and Delivery teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of Cisco software subscriptions related to Collaboration, Security, Enterprise Networking and Cisco One.

In this role you will form a key part of the GVS&CS leadership team in EMEAR and work closely with other Theatre and global functional leaders to help consolidate adoption barrier’s and best practices.

Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer's business outcomes.

This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement.

Who You Are:

You have 5 to 10 years of experience leading teams working in a customer-facing role’s (either Sales or technical). You have a passion for technology and want to understand how it can bring most value for our customers and partners.

You seek to apply what you learn with the aim to drive customer success.

You enjoy working in a team interacting with many different roles in Sales, Delivery, Customers and Partners and Cisco Business Units. Your strong listening and communication skills will help you to be successful in your role.

Undergraduate or graduate degree. (Business, Sales, Communications, Information Technology or Computer Science degree preferred).

Fluent in English (written and verbal). French, Spanish, Italian languages would be advantageous.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

 

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