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Manager, Defined Contributions Operations


Dubuque, IA
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Job Details

Position Title: Manager, Defined Contributions Operations
Job Code: 421798
Job Location: Iowa-Dubuque

The Manager, Defined Contribution (DC) Operations will be responsible for leading defined contribution plan transaction-processing activities (e.g., contributions, loans/withdrawals, participant changes, and other adjustments) for a team of up to 12 direct reports.  Responsibilities for this role include:

  • Performance Management of associates.
    • Provides input to development of Annual Performance Objectives; writes and delivers performance appraisals for direct reports; conducts 1:1 with direct reports on a regular basis
  • Establishes clarity about the work they are responsible for including performance expectations, standards of success, and priorities; focusing their team on short, medium and long term goals
  • Developer of Talent - assembles strong teams; demonstrates a passion for guiding and developing others; ensures the right people are in the right roles; actively addresses performance issues; develops sound succession plans; builds sustainable leadership and technical capability
  • Team execution of deliverables including - inventory management and meeting service level agreements, quality management and meeting quality targets, and financial management of budget as well as management of team staffing model and reporting metrics
  • Resolution of escalated transaction processing issues team may experience
  • Implements strategy as defined by senior management - assisting associates with connecting their work to organization strategy
  • Translates strategies into tactics and effectively mobilizing resources to achieve intended results; establishing metrics to define success, gauge progress, and drives business decisions, process improvements and consistency
  • Understands broad market forces and other external factors, including competitors, customers, legislation, regulations, and technology that impact the business in both the long and short-term; anticipates and adapts to the unexpected
  • Incorporates knowledge of external factors into business planning, prioritization, resource allocation, and strategy setting; is open to new ideas, methods of doing things or opportunities that arise out of an understanding of the external market and trends
  • Communicates as needed with internal and external customers and prospects
  • Takes leadership role on project/business activities including Internal Audit, Independent Audit, and various Risk Assessments - ensures controls are documented, implemented, and monitored
  • Prepares for unexpected events by establishing contingency plans; changes course when necessary; responsible for implementing unit Business Continuity Plan
  • Understands how to make a cross-functional business case; weighs individual business needs against the big picture and selects a course of action that is in the best interests of the company; responds to requests from other businesses and work groups quickly; takes joint accountability for a successful outcome
  • May also manage account-auditing activities
  • Develops or assists in developing the department’s budgets and plans

  • Minimum of 3 years of operations experience required
  • Minimum of 3 years of supervisory experience preferred
  • 3 years’ experience in Financial Services, Retirement Services, or a related industry preferred
  • College degree or equivalent experience in a fast-paced financial environment
  • Strong leadership skills including associate management and development
  • Strong organizational skills
  • Positive attitude and the ability to think strategically
  • Capable of executing decisions quickly and must possess excellent follow through skills
  • Computer proficient as well as experience in a PC based workflow system
  • Ability to lead others to accomplish team goals by example and through project management
  • Strong interpersonal skills and ability to partner in a diverse environment
  • Strong oral and written communication skills
  • Ability to handle multiple work responsibilities and meet established standards
  • Ability to work with tight deadlines and demonstrate flexibility when setting priorities

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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