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Manager Enrollment - Eligibility - Hooksett, NH

UnitedHealth Group

Hooksett, NH
Job Code:
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Job Details

739598 Manager Enrollment Eligibility Hooksett NH

Manager Enrollment - Eligibility - Hooksett, NH (739598)

Position Description

Position Description:
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Enrollment Eligibility Manager will be responsible to oversee day to day activities related to enrollment and eligibility operations in order to accomplish the business and their team's objectives. Our Manager's and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.  The impact of the work associated with the position is most often at the local level.
Positions in this function are responsible for preparing, processing and maintaining new member or group enrollments. Positions may load new member or group data into the enrollment database and update the database with changes. Positions may also respond to member eligibility or group questions and verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions. Position may also oversee work activities of other supervisors. Employees in jobs labeled with (SCA), must support a Government Service Contract Act (SCA) Agreement.
Primary Responsibilities:
  • Supervise and be accountable for Eligibility Supervisors and Representatives in their daily job functions to ensure files are applied timely and all turnaround times and quality standards are met and / or exceeded
  • Sets team direction, resolves problems and provides guidance to members of own team
  • Meet and exceed department quality audits and provide coaching to their supervisor's and team members
  • Adapt departmental plans and priorities to address business and operational
  • Maintain and prioritize eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes to the director and senior leaders
  • Ensure all standards set by the company, including attendance, dress code, etc. are adhered to
  • Handle all escalations courteously, politely and professionally
  • Act as back-up support for other Managers as needed for meetings and other departmental responsibilities
  • Advise management in long-range planning for areas of specialization
  • Influence or provide input to forecasting and planning activities
  • Perform other duties as assigned     
Required Qualifications:
  • High School Diploma / GED
  • 3+ years of previous Management or Supervisory experience with direct reports
  • 2+ years of Billing and / or Eligibility experience
  • Proficiency with a computer and Windows PC applications
Preferred Qualifications:
  • Bachelor's Degree or higher
  • Knowledge of Human Resources policies and procedures
  • Experience with Coaching and Developing
Soft Skills:
  • Excellent interpersonal skills
  • Demonstrated ability for strong oral and written communication skills
  • The ability to handle multiple issues and prioritize appropriately while working swiftly and efficiently without compromising quality customer service
  • Strong organizational skills with the ability to respond appropriately and effectively in difficult situations
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, UHG, manager, healthcare, supervisor, Manager Enrollment - Eligibility, billing, eligibility

Job Details

  • Contest Number739598
  • Job TitleManager Enrollment - Eligibility - Hooksett, NH
  • Job FamilyEnroll and Empl Contract Install
  • Business SegmentUHC Benefit Ops - EandI Ops

Job Location Information

  • Hooksett, NH
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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