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Manager-Front-End Risk Account

Cox Automotive

Mississauga, ON
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Manager-Front-End Risk Account
JobID: 1715933
Category: Risk Management
Industry: Cox Automotive
Job Type: Full-time


Summary:The Front-End Risk Account Manager (FRAM) is a Risk Management department position and based out of the NextGear Capital corporate office.  The FRAM’s main goal is risk mitigation.  This is achieved through 1) risk analysis, 2) negotiations and collections, and 3) Mentoring/Training/Re-Education.   The FRAMs work directly with the dealers and with Field Operations. Must be fully bilingual - English/French.
Essential Duties and Responsibilities:
  • Execute Timely Collection Efforts - FRAMs are assigned non-Default accounts upon the dealer’s inability to resolve a critical performance failure.  FRAMs are constantly evaluating the situation’s “health” and make decisions to best protect NextGear Capital’s investment. Based upon account analysis and review, FRAMs decide whether to take a passive collection approach, establish and execute workout plans, or to terminate the relationship, which would include the disposition of NextGear Capital floorplanned inventory. Objectivity and prioritization are key qualities.  Good judgment is crucial.   The FRAM will exercise efficient and effective collections tactic to resolve the performance failure(s).  These tactics lead up to resolution or to a “default” situation.
  • Non-Default Portfolio Management - FRAMs are risk analysts.  The FRAM will review, analyze and identify exposure situations within the NextGear Capital market portfolios.  FRAMs work with field personnel to direct the course of action to be taken on non-default dealer accounts.  Once identified, plans to address these accounts are formed.  Plans will range from simple “passive” follow up to direct negotiations and / or collateral recovery.
  • Training/Mentoring - From the collection process through the risk analysis, the FRAM will re-educate those dealers with critical performance failures bringing their account performance standards back into compliance.  Mentoring the field staff as to the risk indicators and appropriate actions/reactions is also a primary component to this position.


Job Knowledge, Skills and Abilities:
  •  Conduct direct dealer collections on assigned portfolio
  • Coach desired dealer behavior as it relates to account performance
  • Work with Field Operations as assigned to identify, monitor and resolve non-default accounts
  • Create and maintain Collection Management Report for each identified non-default account
  • Assist Field Operations to reduce delinquency and write off percentages
  • Provide objective perspective for the company relating to initial analysis and progress of at risk accounts
  • Generate weekly and monthly reports of assigned branches/regions
  • All other duties as assigned by Company
Education and Experience:
  • Bachelor’s degree preferred but not required
  • 5+ years collection experience required (commercial/auto loan collection experience preferred)
Supervisory Responsibilities:
  • NextGear Capital Portfolio
Training Requirements:
  • Continued training in negotiations and conflict resolution skills
  • Sharepoint
  • Microsoft Suite, as needed
Physical Demands:
  • Overnight travel
  • Light lifting
Work Environment:
  •  Office, Car Lots
This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications.  Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: CA-ON-MISSISSAUGA-2233 Argentia Road

Employee Status: Regular

Job Level: Manager/Senior Manager

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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