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Manager I Contact Center Operations - GBS


Charlotte, NC 28230
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Job Details

994498BRReq ID:994498BRCompany Summary:Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.Job Title:Manager I Contact Center Operations - GBSEmployment Type:Full TimeCity:CHARLOTTEState:NCPosition Description:

+ Coordinates, completes, and oversees job-related activities and assignments

+ Drives contact center productivity

+ Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

+ Leads development and implementation of process improvement solutions

+ Manages daily operations of the service center

+ Manages the execution of special projects

+ Oversees escalation resolutions

+ Provides supervision and development opportunities for associates

Minimum Qualifications:

+ 1 year's supervisory experience.

+ Bachelor's degree in Business, Technology, Communications, or related field and 2 years experience in retail, contact center management, or related field OR 4 years experience in retail, contact center management, or related field.

Additional Preferred Qualifications:

+ 2 years experience in building system requirements and implementing new technologies.

+ 2 years experience in project management.

+ 4 years experience retail operations, logistics, or merchandising.

+ 5 years experience in customer service, contact center, service desk, or related experience.

+ 5 years experience managing teams in an operations or production environment.

Category:Customer Service and Call Center Hourly/Salary:SalaryShift:0Division:WalmartDivision Summary:At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Requisition Template:Home Office
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