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Manager, Information Management


Collegeville, PA
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Job Details

Job Title Manager, Information Management

JobID 1607851

Location: Collegeville, PA

Description ROLE SUMMARY

+ Manager, Information Management will be responsible for leading and supporting strategic initiatives within CoE to enhance operational efficiencies using systems and systems enabled processes.

+ Provide expertise for escalations of operational services outsourced by Information Management (e.g., Tier 1 services, quality management, data management, study start up, electronic data, etc.)

+ Act as an SME across Global Product Development in appropriate technologies and process initiatives.

+ Liaise with customer and BT organizations ensuring alignment and Operational/SME support

+ This role demands the ability to work both autonomously on assigned work items, as well as being a member of a strongly interactive team. Skill set of potential candidates must include demonstrated experience in technology implementation, process development, and communication.


**Technology Implementation**

+ Provide technology implementation management and oversight of site-based related activities including multiple vendors currently providing these technologies.

+ This role will be accountable to coordinate, oversee, and take action on technology implementation activities and training.

**Process and Standards**

+ Identify continuous improvement opportunities to enhance operational efficiencies through process and metrics analysis

+ Participate and lead efforts to develop processes, standards and training as they relate to the technology-enabled clinical trial processes

+ Promote the use of consistent, efficient, and quality processes to meet timelines and deliverables

**System Oversight**

+ Establish, maintain and communicate system oversight metrics

+ Lead and manage system development activities (requirements gathering, change control, release management, and UAT coordination) as applicable

**Customer Outreach**

+ Plan and execute communication plans & methods for engaging customer populations (e.g., newsletters, websites, user groups)

+ Interface with customers on solutions, requirements, continuous improvement, deployment change management, user groups and workshops, etc

+ Understand customers and stakeholders and ensure they are satisfied with support services and systems

+ Build & maintain knowledge-base (e.g., FAQ)


+ Able to resolve conflicts, influence and communicate with key stakeholders and user groups

+ Collaborate with key departments at Pfizer both within GPD and across lines and divisions

+ Support rapid response, audit and inspection needs


+ BA Degree in a scientific, technology and/or business discipline, with 5+ years of working experience within clinical trials.

+ Experience/knowledgeable in study optimization, Monitoring/Study management, study startup, EDC, investigator payments, or other site-based technologies.

+ Technical expertise and business process support in technology systems

+ Demonstrated project management skills (multiple complex projects)

+ Project management, administrative, and technical capabilities are required, as well as effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.

+ Ability to manage multiple contacts and relationships at various levels throughout the organization

+ Experience with business process re-engineering and implementation planning is required

+ Team player with good oral and written communication skills, with the ability to self-motivate on assigned sub-projects as required.

+ Talent for training/presentation also required

+ Self-starter who is able to work independently and willing to provide original thinking

+ Adaptable and able to work with study teams with disparate levels of technical experience

+ Understanding of current technology and how it could be used to facilitate growth toward overall corporate goals


Some travel required as necessary to perform job duties

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**Additional Offer Details:**

+ **Last Date to Apply for Job: August 18, 2017**

+ **This job is Pfizer Exempt US Grade:** 008

A career at Pfizer offers opportunity, ownership and impact.

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the bio-pharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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