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Manager IT Maintenance & Operations (Applications) - Boston, MA

UnitedHealth Group

Boston, MA
Job Code:
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Job Details

Manager IT Maintenance & Operations (Applications) - Boston, MA(Job Number:707450)

Your technology leadership can help millions of people live healthier lives.

Here, at Optum, you can showcase your passion and technical expertise among an elite team as you help to transform health care and change the way our businesses and consumers engage with technology. Sound exciting? Absolutely! And as a Manager IT, you will bring your talent, passion, energy, focus and all - in approach to work every day to lead your team to success. If you strive to make a difference and would like to work with the leader in the health care industry, this is right the career for you. Join us! Come share who you are and let your passion for performance inspire your life's best work.(sm)


The Manager IT - Maintenance & Operations is accountable for providing IT Maintenance & Operations services to external customers through service development, transition, and support. This position is accountable to assure that service warranty objectives, IT metrics and operational outcomes are achieved and they drive ongoing improvements in service operations and support performance. The Service Manager works with a cross functional team of managers, delivery team, performance management, vendor management and external service provider(s) to achieve service and contractual requirements and to execute, maintain, and improve the underlying services through use of IT best practices in ITSM and ITIL. They are a trusted advisor working in close collaboration with the M&O COE to ensure performance in alignment with expectations.


Primary Responsibilities:

  • Manage support Readiness activities for new commercial M&O engagements
  • Perform Release Entry Framework exercise for upcoming M&O work into production
  • Managing and maintaining the IT Service Management function and roadmap
  • Providing a single point of contact for IT service management across all IT functions for a client
  • Engages with cross - functional teams to prioritize and integrate process development and maturation, ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful service delivery outcomes
  • Ensuring that service management policies, processes and procedures documentation is created, updated and maintained
  • Leading and facilitating implementation of IT service management framework components / processes
  • Producing regular and accurate service management reports and dashboards for IT leadership team
  • Ensuring that ITSM team and IT goals are accomplished in a timely and cost effective basis
  • Assuming responsibility and accountability for IT satisfactorily meeting customer expectations
  • Analyzing & responding to RFPs / RFIs related to M&O component
  • Documenting and propagating best practices to drive efficiencies across all engagements
  • Managing transition activities for prod support team on new engagements
  • Manage and ensure compliance with IT structures/processes / technologies
  • Influence or provide input to forecasting and planning activities

Job IT General Management
Primary Location US-MA-Boston
Other Location 
Organization S&T - Optum Tech Commrcial Svc
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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