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Manager, Medicare Broker Sales, Community Plan - Syracuse, NY

UnitedHealth Group


Location:
Syracuse, NY
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1780162
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Job Details


Manager, Medicare Broker Sales, Community Plan - Syracuse, NY(Job Number:728224)
Description

The Broker Sales Manager is responsible for achieving assigned sales/membership growth targets through the brokers within the Upstate New York market.  He/she will be responsible for the following upstate NY counties: Onondaga, Jefferson, Tioga, Broome, Albany, and Renesselaer.


 

 

This Manager will be responsible for creating and maintaining relationships with this Upstate New York Broker Community. He/she will be responsible for all product and benefit trainings for the broker channel and will act as the primary point of contact to the broker community on behalf of the health plan. The Broker Manager will assist agents in uncovering market niches and actively pursuing growth opportunities, as well as, monitor sales results, trends and key performance indicators (KPI's) and hold agents accountable for achieving targets. They will understand the target audience of our products and how to position products and value proposition to remain competitive.

 
Primary Responsibilities:

  • Continually build and nurture our base of producing agents
  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems
  • Organize involvement informal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems
  • Organize agent activities, leads and territories to ensure effective and efficient coordination across the territory
  • Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes; contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
  • Coach/Develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results
  • Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
  • Achieve assigned sales targets: Achieve assigned sales/membership growth targets through agents in the territory
  • Work with the Sales Director (SD) and other Area Managers (AMs) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (i.e., providers, regulators, faith-based organizations and associations, etc.)
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace
  • Facilitate engagement of agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, CMS, partner expectations (e.g.; AARP) and company policies and procedures

Job Medicare & Retirement Sales
Primary Location US-NY-Syracuse
Other Location US-NY-Jefferson, US-NY-Tioga, US-NY-Broome, US-NY-Onondaga
Organization C&S New York
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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