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Manager, New Customer Propositions (eCommerce Operations)


San Bruno, CA 94066
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Job Details

967685BRReq ID:967685BRCompany Summary:Walmart Global eCommerce is comprised of, VUDU,, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Manager, New Customer Propositions (eCommerce Operations)Position Summary:Responsible for end-to-end non-tech program ownership of new customer propositions by leveraging data and insights to identify unmet needs, and in response, designing and incubating enhancements to the Pickup and Delivery business offering (e.g. express service).City:SAN BRUNOState:CAPosition Description: Provides program leadership for specific new customer propositions and future proposition innovations within omnichannel

Demonstrates up-to-date expertise in digital trends and competitor innovations and applies this to the development, execution, and improvement of omnichannel customer propositions

Serves as business lead working with cross functional teams (product/engineering, last mile, field operations, process, marketing/GCIA and more) to define and deliver results timely

Prioritizes complex workload effectively including business case development, program design, test framework/implementation, day to day management, performance review and improvement

Regularly communicates clear timelines, status update and technical requirements to internal customers at all levels, including leadership

Plans business activities with inputs from operations, process, technology and other key functions

Ensure business and customer experience strategies are translated into product strategies/roadmaps/specifications and program design that deliver customer benefits, meet financial goals, and ensure that systems and processes are setup to scale for growthMinimum Qualifications: Bachelors degree

2-3 years of professional experience in business

Based in San Bruno office locationAdditional Preferred Qualifications: Strong customer focus background, good understanding of Walmart store operations, and track record of delivering results timely

Key qualities required

o Innovative

o Detailed oriented and analytical

o Problem-solver

o Adaptable

o Comfortable with some ambiguity

o Strong leadership

o Effective matrix collaborator

o Decisive

o Superior communication skills

o Sales and new business developmentCategory:Online Operations Division:Global eCommerceEmployment Type:Full TimeRequisition Template:eCommerce Department Summary:Online grocery shopping is a rapidly expanding business area and were at the forefront of the industry. Shoppers order groceries via their desktop or mobile devices. We, literally, do the rest so it couldnt be easier or more convenient. Customers receive their groceries anytime they prefer. Behind the scenes, our technical, marketing, data, and strategy teams, along with those who bring together the orders, are working in tandem to deliver flexible grocery options that truly empower the customer.
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