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Manager of Clinical Operations North Tenaya Adult Medicine Clinic

UnitedHealth Group

Las Vegas, NV
Job Code:
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Job Details

Manager of Clinical Operations North Tenaya Adult Medicine Clinic(Job Number:712604)

The Manager of Clinical Operations will support the North Tenaya Adult Medicine Clinic. This position has management accountability in collaboration with physician leaders ensuring a quality patient experience, demonstrating excellent customer service while achieving SMA strategic financial goals. Reports directly to Clinic Administrator, oversees all aspects of site operations on a day to day basis.


Primary Responsibilities:

  • Technical support to nursing and front office teams
  • Oversight of business and clinical compliance, monitor business outcomes and financial business analysis
  • Works closely with providers and site RN leadership to optimize patient flow
  • Accountable to ensure strict adherence to policies related to financial integrity of co-pays, charge entry, Par levels etc.
  • Recruits-retains outstanding staff; ensures overall competency of staff (directly supervises 11 personnel) ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
  • Educate staff and providers to monthly goals and areas for improvements
  • Maintains facility compliance with federal and state regulations and SMA policies and procedures
  • Responsible for facility planning and overall facility maintenance. Analyze monthly Key Indicator Reports relating to customer services, access and achievement of financial goals and objectives
  • Develop-maintain quality improvement strategies related to customer service and best medical practices
  • Ensures customer satisfaction within the clinic sites and resolves patient issues
  • Contribute to the development of short and long term business planning
  • Accountable for achievement of clinical and business compliance and licensure for labs, staff and requirements for regulatory compliance
  • Responsible for all safety functions in clinics and ensures completion of safety training and proper orientation for new employees

Job Clinical Management
Primary Location US-NV-Las Vegas
Other Location 
Organization OptumCare NV
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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