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Manager of Digital and Architectural Services


Collegeville, PA 19426
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Job Details

**Role Summary:**

We are looking for a Manager of Digital Services to join our Business Technology Digital Marketing Services team. The team is responsible for the creation of all of our external facing websites in the Commercial space across Bio Pharma & Consumer Heath leveraging our digital marketing platform and the enterprise quality features that are available. The successful candidate will have the ability to manage the flawless delivery of multiple Digital projects by managing/leading project teams, engaging with a variety of stakeholders and ensuring high quality technical solutions implemented by our vendor partners. . The candidate will also act as an SME on various solutions and services that are available via the Pfizer Digital Marketplace, working as a member of a global team. The candidate will have the ability to lead project teams in the development of high quality re-usable solutions. We require excellent Project Management skills, communication skills, problem solving in a team environment and the ability to lead digital projects delivery.

**Role Responsibilities:**

+ Manage global digital services in conjunction with the product & service owners. Being accountable for the delivery of digital assets using these services as well as the support and maintenance of the services.

+ Own & manage the engagement with key stakeholders for their assigned portfolio

+ Responsible for a technical vendor relationship for delivery, maintenance and ensures that vendors are using technical standards set out by the Digital Engineering Team.

+ Partner with the BT Business Partners to effectively manage the prioritization of Business requests to ensure optimal delivery of services

+ Own the management of all financials for the assigned portfolio

+ Ensuring delivery to required time, cost & quality

+ Ensure alignment across the BT organization and service providers - effectively utilizing the BT organization

+ Engaging with technical architects as appropriate to ensure project solutions comply with platform standards.

+ Ensure technology solutions meet the needs of the business.

+ Ensures project and service assurance in line with guidelines\\methodology and provides status updates as required

+ Effectively communicates relevant IT-related information to key stakeholders

+ Escalation Management adhering to established SLAs. Promptly respond and resolve escalation requests from Business Partners.

+ Act as primary point of contact for assigned Business areas, to ensure the solution center is fully engaged in all digital web projects and initiatives.

+ Lead project meetings and document/publish meeting minutes as appropriate.

+ Continuous Improvement

+ Initiates and implements improvements in all areas of IT responsibility.

+ Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.

+ Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency

+ Understands, effectively uses and may coach project and support teams on technical tools, applications, and procedures.

+ Effectively communicates technical aspects of the job to both technical and non-technical audiences, as well as the creation of communication material to send to leadership

+ Understands how group's activities fit with other groups and the entire product/service offerings.

+ Manage contract resources to deliver services, projects and operate support models for delivered solutions.

+ Contribute to roadmap development and innovation in conjunction with the DMP team.

+ Work with external agency partners to deliver on web based solutions supporting marketing

+ Leverage existing solutions and global design to drive standardization

+ Ensures that standards of Quality Assurance (QA) are being met as part of ongoing services

+ Deep understanding of web based and mobile application technologies and concepts and/or business processes as applied to customer marketing.

+ Understand and negotiate with vendors on their project estimations as necessary. Engage vendors through RFP processes and follow allow Pfizer procurement processes as applicable.


Applicants must have a background of technical project management or a degree in technology design or programming, or a related field. The applicant must have working experience in communicating to diverse stakeholder groups leveraging effective approaches for communicating information. Strong working knowledge of cloud based management tools, open source concepts and agile delivery principles are a must.

+ Bachelor of Science degree in Information Management, Computer Science, Engineering or Technology Management preferred.

+ 5-10 years of demonstrated experience as an information technology professional in the web and mobile application domains.

+ Proven track record demonstrating strong Project planning, management, and organization skills

+ Strong skills relative to management, analysis, design, installation, integration and maintenance of applications and related business processes.

+ Strong knowledge of web based marketing & 2.0 concepts as applicable to Customer marketing,

+ Strong knowledge of mobile web and application concepts as applicable to Customer marketing,

+ Experience defining design/architectures and exploring technical feasibility tradeoffs.

+ Extensive experience in system analysis, design and development is required

+ Strong client engagement skills

+ Business analysis and user experience skills are a plus

+ Web analytics, Social media project experience is a plus

+ Experience with content management systems especially Drupal is a plus.

+ Experience with agile methodology and continuous delivery approaches are a plus.

+ Demonstrated progressive experience successfully delivering and maintaining websites and mobile applications. Must have demonstrated competency / expertise in:

+ Software Development Lifecycle management, including production system maintenance and operation

+ Proven experience working with business teams developing and delivering strategy and operating plans with demonstrated competency in strategic thinking, and relationship management.

+ High level of awareness of internal and external technology trends.

+ Demonstrated ability to mentor a team of project resources to maintain project delivery, architectural vision and software quality

**Travel Requirements:**

+ Light Travel required locally, less than once a quarter.

+ Moderate northeast corridor travel between Pfizer Sites, Collegeville, PA, Peapack NJ, Madison, NJ, and New York, NY.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative

**Additional Offer Details:**

- Last Date to Apply for Job: 11/14/2017

- Grade: 10

- Eligible for Employee Referral Bonus

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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