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Manager of Field Account Management, TPA - Wausau, WI

UnitedHealth Group

Wausau, WI
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Job Details

751904 Manager of Field Account Management TPA Wausau WI

Manager of Field Account Management, TPA - Wausau, WI (751904)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) 
The Manager of Field Account Management, TPA is responsible for supervising the Account Management staff that is tasked with customer retention in the TPA market.   We are looking for a strong, strategic leader who has experience dealing with C suite level customers, has a solid vision for his / her team and can successfully execute on that vision.

Primary Responsibilities: 
  • Responsible for managing a team of Field Account Managers based throughout the State of Wisconsin
  • Management and triage of customer related contacts, wellness integration and assistance in supporting UMR’s value proposition
  • Training and development of employees, leading and developing a team of 10 employees Managing employees up into other opportunities within the organization
  • Focus on net promoter score
  • Manage customer satisfaction metrics, field account manager surveys and overall team results
  • Ability to lead and manage a team of diverse perspectives and skill levels
Required Qualifications:
  • 5+ years sales management experience in the health insurance industry preferred
  • Demonstrated success dealing with brokers / consultants with a proven track record of meeting goals / target
  • Strong sales or account management candidates with experience managing a TPA book of business
  • Sales Insurance License Maintained by Law or ability to obtain upon hire
Preferred Qualifications:
  • Bachelor's Degree or higher
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Manager, Field Account Management, Account Management, TPA, Wausau, WI, Wisconsin

Job Details

  • Contest Number751904
  • Job TitleManager of Field Account Management, TPA - Wausau, WI
  • Job FamilyAccount Management
  • Business SegmentEmployer and Individual

Job Location Information

  • Wausau, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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