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Manager of iSA/CMC Technical Specialist Team


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Job Details

Company AT&T

Job Title Manager of iSA/CMC Technical Specialist Team

Jobid att4-4140162

Location: Brno, CZE

Description For our center in Brno we are looking for: Operations Manager

Brief description: AT&T Brno Operations Manager leads team(s) of technicians providing support for customers in most of EMEA countries and is responsible for WAN service and relationship with PTTs.

**Roles and Responsibilities:**

People management

∙ Performance management

∙ High performance leadership and company culture

∙ Develop, Motivate, Coach and Manage 15-25 people

∙ Hire of new team members

∙ Manage salary structure and drive service activities to ensure cost effectiveness

∙ Foster teamwork and inclusion among all employees - across locations, cultures and geographies

∙ Promote AT&T values

Services management

∙ Implement and provide services scope as defined

∙ Handle escalations

∙ Ensure that incidents are handled with PTT providers.

∙ Distribute workload and coverage

∙ Support new workload transfer

∙ Manage critical situation, services disruption, safety or health issues, business continuity and disaster recovery situation

∙ Implement management system, all relevant AT&T processes, documents, measurements

∙ Maintain customer satisfaction

**Key Competencies and Skills:**

∙ University degree

∙ Fluent in English, both written and verbal

∙ Additional foreign language would be an advantage

∙ Experience with leading team(s)

∙ IT/service delivery/ TELCO experience would be an advantage

∙ ITIL knowledge would be an advantage

∙ Customer and service orientation, Ability to operate well in an international multicultural environment

∙ Reliability, responsiveness and flexibility, Communication Skills, High motivation, Teamwork skills, Self-driven and proactive personality

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