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Manager Operations at LHI - La Crosse, WI

UnitedHealth Group

La Crosse, WI
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Job Details

754185 Manager Data Controls La Crosse WI

Manager Operations at LHI - La Crosse, WI (754185)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Responsible for overseeing several inter-departments related to processing of data, QA completing, auditing and reviewing medical and dental exam documents for commercial and government contracts. This includes monitoring employees for productivity, shifting daily responsibilities to accommodate work flow, documentation of departmental guidelines and manuals and documenting system issues and enhancements.

Primary Responsibilities: 

  • Direct workflow and coordinate resources between multiple departments for maximum productivity in the processing of LHI services while maintaining the appropriate amount of staff to complete the workload
  • Development methods to measure efficiencies to benefit the customer, as well as meeting department labor projections for each contract
  • Communicate technical problems and requests upgrades / database enhancements to IT
  • Develop operating policies, procedures and standards; monitor systems performance and documentation; recommend modification departmental procedures, operations and policies
  • Communicate with human resources for assistance with recruiting, hiring, performance reviews, training, policies and employee relations
  • Manage and audit the electronic data transfer between internal and external databases
  • Act as the liaison between Data Control and other departments to ensure quality of service to the customer
  • Prepare and administer annual department staffing budget
  • Implement new contracts within Data Controls

Required Qualifications:

  • Undergraduate degree or equivalent work experience
  • Operations experience within matrix environment
  • Supervisory experience
  • Strategic planning skills
  • Project management skills
  • Experience with operating service models, KPI’s and cross utilization of staff resources
  • Working with Contract deadlines

Preferred Qualifications:

  • Workforce management experience



Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords: Manager, Data Controls, La Crosse, WI, Wisconsin

Job Details

  • Contest Number754185
  • Job TitleManager Operations at LHI - La Crosse, WI
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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