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Manager Recovery & Resolutions - Irvine, CA

UnitedHealth Group

Irvine, CA
Job Code:
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Job Details

743864 Manager Recovery Resolutions Irvine CA

Manager Recovery & Resolutions - Irvine, CA (743864)

Position Description

Position Description:


You'll join a high caliber team where you're assisting, educating, problem-solving and resolving tenuous situations to the best possible outcomes. Bring your people skills, emotional strength and attention to detail. In return, we offer the latest tools and most intensive training program in the industry. Get ready to start doing your life's best work.SM

Primary responsibilities include setting team direction, resolving problems and providing guidance to members of own team. Adapt departmental plans and priorities to address business and operational challenges. Influence or provide input to forecasting and planning activities. Manages and is accountable for professional employees and/or supervisors. Oversee work activities of Supervisors, Analysts, and other team members.

Primary Responsibilities:


  • Supervise and oversee metrics and daily production for department supervisors and staff
  • Ensure all internal/external customer business expectations are met
  • Responsible for review and development of policy and procedures tailored to the clients/products
  • Develop new processes and process maps for Audit and Recovery department
  • Driving process improvements and increasing the team’s overall productivity
  • Ensure compliance with CMS and state regulations
  • Responsible for the oversight of quality
  • Work and communicate with clients on ad hoc projects and address ongoing service needs
  • Communicate with other departments (Legal, Regulatory, Claims, Finance, Network) when necessary
  • Assist Director & Sr. Manager in duties and prioritizations of audit workload
  • Report pharmacies to Network team upon identification of contract violation
  • Provide leadership to, and is accountable for the performance of Analysts and Supervisors
  • Work with other management to discuss performance guidelines of staff
  • Provide input on business process improvements with management
  • Continuously emphasize the importance of adhering to departmental policies and procedures
  • Ensure effective FWA awareness training is presented to all staff members
  • Facilitate team and department meetings with other management
  • Manages and is accountable for professional employees and/or supervisors.
  • Impact of work is most often at the local level.


  • High School Diploma/GED
  • 3+ years supervisory / lead role in a pharmacy setting or PBM environment
  • Current and unrestricted Pharmacy Technician License in state of California
  • National Pharmacy Technician Certification
  • Investigative experience


  • Certified medical coder
  • Previous experience developing policies, procedures and business processes
  • Working knowledge of Medicare/Medicaid regulations
  • Anti-fraud principle knowledge

Take the next step, online at:

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.


If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Key Words: Irvine, CA; Manager; Leader; Optum; Supervisor; Pharm Tech

Job Details

  • Contest Number743864
  • Job TitleManager Recovery & Resolutions - Irvine, CA
  • Job FamilyClaims
  • Business SegmentOptumRx

Job Location Information

  • Irvine, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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