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Manager, Returns Policy

Walmart


Location:
SUNNYVALE, CA
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
839343BR
Walmart
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Job Details

JobId: 839343BR
JobTitle: Manager, Returns Policy
City: SUNNYVALE
State: CA
Description: Walmart U.S. eCommerce is looking for a strong manager to help design and implement complex, cross-functional, and highly visible strategic return initiatives. To get an idea, you’ll drive programs such as our Marketplace Returns and coordinate across Walmart.com, Walmart Stores, Jet.com, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience. This returns policy leader will be skilled at engaging and communicating across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, supply chain, retail merchandizing, marketing, customer and store operations, \u0026amp; analytics. This position reports directly to the Director of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com. Drive initiatives and changes to return policies to improve customer experience Partner with retail teams including merchandising and partner management to define policy, outline initiatives, and roll out and monitor changes. Partner with merchandising and partner management to establish internal stakeholder panels and seller/supplier focus groups to incorporate feedback into initiative development and improvement. Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success. #LI-KA2
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