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Manager, Sales Support


Chicago, IL
Job Code:
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Job Details

Position Title: Manager, Sales Support
Job Code: 402538
Job Location: Illinois-Chicago
Prudential’s Group Insurance (GI) Premier Customer Relationship Management team is seeking an experienced Sales Support Manager. Reporting to the Vice President, Customer Relationship Management, the incumbent is accountable for managing a team of sales support professionals and ensuring that Requests For Proposals (RFPs) are processed, accurately and timely to meet producer and customer deadlines. Manage a team responsible for defining, developing and implementing processes, performance measures and tools to enhance the sales support functions within a profit center.
  • Attract and retain top talent, providing direct coaching and development of Sales
  • Support Associate including responsibility for sales support activities for customers with 90 to 4,999 employees.
  • Manage performance metrics associated with the RFP process; including but not limited to monitoring Sales Support Associate RFP inboxes, input into internal sales systems, ensuring internal partners adhere to RFP timeline, review of response for completion and distribute proposal response, and ensuring broker due dates are met.
  • Document and maintain relevant sales and customer record systems to meet compliance requirements.
  • Oversight of office activities including office review audits, record retention, ordering office supplies and building management activities. 
  • Customer focused to both internal and external contacts while managing expectations. 
  • Active participation and engagement in strategic projects and initiatives.

  • Bachelors degree required
  • Minimum 3 years insurance/financial services experience or equivalent experience preferred
  • Active Group Life and Health Insurance license or obtained within 30 days of hire.
  • Knowledge and understanding of customer service and relationship management concepts.
  • Excellent communication and presentation skills.
  • Ability to manage shifting priorities.
  • Minimum of 25% travel required.
Important notice: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.
Join Prudential’s Group Insurance and be a part of one of the strongest, most respected group insurance companies in the nation, where you’ll have the opportunity to move your career forward in a dynamic, solutions-oriented team environment.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Sales
Schedule: Full-time
Apply on the Company Site

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