Manager Service Sales - Germany

  • Location:
    Eschborn, Hessen, Germany
  • Additional Location(s)
    can be based anywhere in Germany
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

Services Sales is one of the most important areas for our future growth in Germany. Our Services Sales is key to drive growth in all areas of our service offerings but also to increase adaptation of our technology and support product growth and customer satisfaction.
Cisco seeks an effective leader to join its sales organization in the role of Manager Service Sales for Germany. With the increasing importance of Services and Solution Selling within Cisco's Go To Market  (GTM) model this role requires a strong leader with the ability to execute and further develop our offerings and GTM. This is a great opportunity for someone with proven sales and service experience to lead a talented team that plays a vital role in leading Cisco's journey towards Service-led customer engagements.

Who You’ll Work With

In this position, you will be a mentor and guide to your team of sales professionals (both Managers and Individual Contributors), provide planning and strategic support, and serve as an authority for resolving issues in escalated or highly complex sales situations. You will be the lead interface to both the product sales teams as well as the EMEAR and global functions. As the majority of the Customers have significant global presence, the Germany Services Sales Lead needs to be able to navigate in complex, global environments.

What You’ll Do

In this highly visible role you will be responsible for the Leadership of the Germany Service Sales team - both hard line and dotted line through collaboration, influence and respect.

-          Manage and develop a governance model to grow our services by increasing attach and renewal rates in Technical Services and increasing our Advanced Services business in size and impact to our customers

-          Build customized Service models for our top customers to help them achieving their business objectives. In parallel you build highly scalable data driven processes to improve productivity

-          Work closely with Cisco's partners to complement Cisco's offering and to integrate Cisco's Services into their portfolio

-          Provide account management on focused new and renewal opportunities to ensure service revenue and achieve the highest possible customer satisfaction

-          Meet and exceed Service bookings targets on a weekly, monthly, quarterly and annual basis and increase Service penetration across all customer segments

-          Align the Services sales team with product sales teams and EMEAR functions to achieve sales stretch goals. Ensure alignment with companywide activities and utilize existing support structures

-          Closely team with the Service Delivery organization to ensure our Services models fit our customer requirements

-          Recognize the importance of customer satisfaction and empower the team to achieve customer satisfaction targets with best-in-class support

-          Plan, propose and participate in annual budget, staff and business plan process to build a team and achieve financial goals. Manage operation expenses to meet the company financial goals

-          Manage staff by providing performance feedback and guidance in addition to annual salary and career advancement review

-          Champion and lead cross functional initiatives to create new programs and resolve issues

-          Promote Cisco services in external marketplace - both to customers and channel partners

-          As part of the German Leadership Team you take your role in developing Cisco Germany as part of a team that always searches for the best for the whole of Germany


Who You Are

-          You bring 10 years or more of field-based customer service and sales experience in a high-technology environment

-          You have a comfort level with Solution Selling and finances, an attitude for identifying customer needs and opportunities

-          You have a clear focus on operational excellence and understand the importance of ongoing productivity increase

-          Strong negotiation and closing skills - Ability to manage large complex Services opportunities and Customer engagements

-          Ability to manage and direct sales strategies to customers as well as aligning with channel partners

-          General understanding of legal contracts

-          Excellent written, verbal communications and presentation skills required (German, English)

-          People management experience or successfully completed the Leadership Assessment Center Germany

Desired Skills

-          Team player, with proven ability to manage by influence

-          Ability to manage a complex environment with a data driven approach

-          Strong skills in strategic planning, customer relations and retention, contract development and negotiation, support operations and business management

-          Proven track record of collaboration across multiple organizations

-          Must be excellent communicator, team builder and motivator with a proven ability to provide leadership while exhibiting outstanding interpersonal communication and coaching skills

-          Must be organized and self-motivated

-          Ability to drive change and ongoing development in complex (global) environments

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. 
We are dreamers and we are doers.

We are Cisco

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