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Manager, System Oversight Lead


Groton, CT
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Job Details

This position will be responsible for leadership and coordination of technical and system-related activities within the Supply Chain Business Support (SCBS) team, and provide business representation for clinical supply information systems used by Global Clinical Supply and their customers. The individual will coordinate key activities including global business system administration, troubleshooting, reporting, end-user support, training, inspection readiness and regulatory compliance. This position will interface closely with system users, other SCBS staff, Business Technology (BT), Quality Assurance (QA) and internal/external vendors that support key applications. This position will participate on small to large scale cross-functional project teams to assemble business requirements, support the system validation process , and ensure business needs are delivered on time, on budget and with superior quality. This individual will also be responsible for oversight of a waterfall style software development lifecycle of Clinical Supply Distribution System (CSDS), Pfizer's primary clinical supply distribution technology. The person in this position must possess a quality mindset.


+ Partner with the CSDS System Owner at decision points between the business lines and BT to ensure business deliverables are met.

+ Responsible for participating on cross-functional project teams from a business perspective to design, develop, implement, enhance, migrate and/or interface systems.

+ Support the GCS Data Stewardship model and ensure data quality standards are monitored and maintained Maintain with, a focus on continuous improvement, system development activities for CSDS and associated integrated systems:

+ Internal IRTs (IMPALA and IMPALA 2);

+ Packaging systems (Clinicopia 3.1, Ax4Pharma)

+ External integrations with Pfizer's distribution partners;

+ Mobile technologies, (as and when they become available) as part of the digital supply chain initiative.

+ Stay abreast of peer data stewardship processes, methods, and technology tools.

+ Maintain awareness of the external environment (applications and services)

+ Function as the point of contact for systems related issues and process questions.

+ Contribute to all aspects of the system change control process (prioritization of new functionality, definition of user requirements, User Acceptance Testing, System Development Lifecycle document reviews, etc)

+ Work with Business Technology on technical issues related to the application, and the support of the infrastructure and technical architecture.

+ Design, develop and deliver training programs and/or documentation.

+ Develop, author and/or review relevant procedures.

+ Provide overall expertise in the areas of design, development, reporting and performance tuning.

+ Initiate, develop and implement patches to address issues or requested enhancements including impact analysis.

+ Design and generate ad hoc and validated business reports .

+ Facilitate department operations (project team meetings, business plans, reviewing reports, goal setting) on a day-to-day basis.

+ Provide customer service support/represent Pfizer to internal & external customers.

+ Lead and/or participate in quality investigations associated with clinical supply chain systems.

+ Identify opportunities for continuous improvement and lead or participate on projects that enhance supply chain systems and process.


+ Minimum 5 years of experience working with technology in the Pharmaceutical industry, preferably in a clinical supply chain setting

+ Degree in a Technical, Scientific or Business field required

+ Project management experience and certification such as PMP, CBAP, AIM or Lean Six Sigma Green Belt/Black Belt a plus

+ Experience working with Interactive Response Technology (IRT) preferred

+ Experience working with large datasets stored in disparate systems

+ Knowledge and experience working in a GMP / GCP environment

+ Experience and understanding of system validation / software development lifecycle

+ Experience reviewing Standard Operating Procedures (SOPs)

+ Experience conducting or participating in root cause analysis using tools such as FMEA, 5-Why, Cause & Effect Matrix and/or Fish Bone diagram

+ Comfortable preparing and presenting ideas and information in a variety of settings

+ Must have strong inter-personal and customer service skills

+ Skilled in a variety of reporting tools such as Spotfire / Tableau, Dataiku and SQL tools

+ Skilled in use of HP ALM Quality Center

+ Skilled in Microsoft Office suite including advanced skills with Excel, PowerPoint, Project, Visio, OneNote and SharePoint

+ Data visualizations skills a plus

+ Technical writing skills a plus


May require occasional after hours support, particularly on software release dates

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**Other Job Details:**

+ **Last Date to Apply for Job: March 2, 2018**

+ Additional Location Information: Groton, CT, Andover, MA, New York, NY, Collegeville, PA or virtual

+ Eligible for Relocation Package

+ Eligible for Employee Referral Bonus

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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