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Manager, Trust & Safety Rules - GCMP

Walmart


Location:
SAN BRUNO, CA
Date:
12/12/2017
2017-12-122018-01-10
Job Code:
950773BR
Walmart
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Job Details

Manager, Trust & Safety Rules - GCMP in SAN BRUNO, CA | Walmart Careers

Manager, Trust & Safety Rules - GCMP

  • Location SAN BRUNO, CA
  • Career Area
  • Job Function Ethics
  • Employment Type -
  • Position Type -
  • Requisition 950773BR

What you'll do at

Manages and drives rules efficiency to support business, compliance, and trust and safety policies by
• managing the rules-engine to block seller accounts due to compliance or policy violations;
• adapting rules in order to meet changing business needs;
• identifying gaps and areas for improvement;
• analyzing data in order to identify the root cause of the process issue;
• testing rules to build improved efficiencies and processes;
• providing recommendations to leadership;
• and communicating the change and action plan to key stakeholders.

Manages Trust and Safety processes for Global Compliance by
• creating action plans to drive resolution for process issues;
• collaborating with internal and external partners (for example, Compliance, Marketplace, Merchandising, Trust and Safety Operations) to resolve cross-functional implications;
• analyzing results in order to measure the effectiveness of rules;
• adjusting scope of rules to limit impact to legitimate transactions;
• creating and implementing key performance indicators (KPIs) (for example, catch rate, hit rate);
• and establishing quality checks to ensure long-term improvement.

Provides expert guidance to the business regarding compliance for Marketplace transactions by
• consulting with various groups to improve risk management strategies;
• implementing rule adjustments based on feedback from Trust and Safety Agents;
• responding to and resolving escalated issues from stakeholders (for example, Compliance, Walmart Technology, Trust and Safety Operations);
• and communicating business impact and resolutions with leadership.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
• Manages Trust and Safety processes for Global Compliance
• Manages and drives rules efficiency to support business, compliance, and trust and safety policies
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
• Provides and supports the implementation of business solutions
• Provides expert guidance to the business regarding compliance for Marketplace transactions

#LI-PC1

Minimum Qualifications

• Bachelor s degree in Business, Technology or related field and 2 years experience in business, technology or related field, OR 4 years experience in business, technology or related field.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

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