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Manager, Vendor Performance


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Job Details

JobId: 890687
JobTitle: Manager, Vendor Performance
State: CA

Department Summary

Marketplace is one of the fastest growing and dynamic businesses for Online customers rely on us for a wide assortment of products. In partnership with many 3rd party sellers, we can deliver an even broader array of goods on our site, resulting in increased shopper satisfaction. Delighting our online customers definitely makes our day! Our e-commerce experts are continuously seeking out new ways to deliver on our promise through new seller offerings and product growth.

Position Summary


Position Description

As a Vendor Performance Manager you are responsible for the overall performance of your assigned vendors shipping directly to customers for in a fast-paced, multi-dimensional environment. It’s your job to closely track your suite of vendors – working with them to improve their performance to drive customer satisfaction. Creativity and agility will be paramount as you synthesize information from multiple touch points and use your interpersonal skills to hold vendors to high expectations and build relationships for future growth.
You won’t do this alone. You work within world-class team of collaborative colleagues and have access to industry-leading tools and technology to help you analyze and interpret customer, partner, market, business and financial insights at scale. Your job is to bring the “art” to the “science” – using your intuition and expertise fueled by data, analytics and, above all, a passion for helping our customers save money and live better.

  • Builds tools (for example, databases, quality assurances tool) and reports (for example, dashboards, audits)

  • Demonstrates up-to-date expertise in Site Operations and applies this to the development, execution, and improvement of action plans

  • Manages day-to-day relationships with third party partners

  • Manages mid-sized Site Operations projects

  • Models compliance with company policies and procedures and supports company standards of ethics and integrity

  • Provides and supports the implementation of business solutions

  • Provides input to system and process changes

Minimum Qualifications

  • Bachelors degree and 3+ years retail experience or 5 years related experience.

  • At least 2 years of experience in consumer-focused e-commerce environment.

  • Proficiency with Microsoft Excel and Outlook. Including Pivot tables, formulas, and charts.

  • Strong communication skills with internal and external stakeholders.

Additional Preferred Qualifications

Experience in Supply Chain or vendor operations preferred.

Company Summary

Walmart Global eCommerce is comprised of, VUDU,, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.

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