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MAPP Process Lead


San Jose, CA 95116
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Job Details


Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, and Eastern Europe in 2014. GFS Shared Services has a workforce of more than 900 Pfizer colleagues, in addition to a successful partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations globally.

The GFS Shared Services center located in Costa Rica will support all Latin America MAPP transactions (My Anti-Corruption Policies and Procedures) associated to FCPA (Foreign Corrupt Practices Act). The Process Lead position is responsible for managing the compliance activities, directing Team leads and analysts with direction and reporting on compliance related reporting. This role will be responsible to ensure that all transactions are managed to the highest compliance standards and there is proper training and documentation to support controls. The Process Lead role will oversee compliance checks for exceptions and work through any transaction issues or escalations. This role is responsible for communicating compliance risks, exceptions and challenges to the MAPP Lead, Corporate Compliance, Legal, Audit or BU leadership.

This position will be based in Costa Rica and will support all compliance related transaction center activities across the LA region. The role will report to the MAPP Lead in Costa Rica. This position will be responsible for MAPP related escalations, questions, and developing continuous improvements/ control processes as needed.


+ Responsible for ensuring a compliant process for all transactions coming into the transaction center

+ Detailed review/submission of a sampling of MAPP data/submissions to ensure accuracy

+ Ensure all transactions are properly documented in workflow system (sampling)

+ Ensure MAPP transactions are in compliance with MAPP policy and other HCP policies

+ Ensure team manages all transactions using accurate standard operating procedures and SOX related internal control documentation

+ Handling any compliance related questions or transaction escalations

+ Direct interactions with business colleagues, healthcare professionals and external organizations

+ Responsible for communicating with internal and external business professionals

+ Work with Legal and Compliance to get approvals for exceptions and suspicious documentation

+ Work with legal, compliance on MAPP standards for Costa Rica

+ Review compliance standards for healthcare contracts for external healthcare professionals, ensuring fair market value is accurate (per FMV calculator) and the HCP has been qualified (CV review)

+ Work with legal, compliance and market approvers to handle exceptions and approvals

+ Raise compliance questions/ challenges to Corporate Compliance for direction/ controls

**Key Position Attributes:**

+ Strong written and verbal communication skills enabling effective communication with all levels of management

+ Strong customer service skills

+ Strong compliance background

+ Ability to present to senior leaders

+ Understanding of compliance/financial controls

+ Strength with multitasking and ensuring accurate detail

+ Ability to work under pressure and to handle managing many colleagues

+ High level of self-motivation, energy and flexibility

+ Highly customer and service minded

+ Understanding of MAPP Policy terms and healthcare compliance policies

+ Strong interpersonal and organizational skills

+ Fluency in Spanish and English is a must and is highly desired at least advance knowledge of Portuguese

+ Understanding and awareness of the technology landscape that supports MAPP

+ Ability to manage reporting needs for business, BU, Compliance, Audit, GRCC, etc


+ GFS Shared Services Leadership Teams

+ GFS Shared Services Executive Team

+ Analysts/ Sr. Analyst roles

+ GFS Subject Matter Experts

+ GFS Shared Services LAR Site Lead and Direct Reports

+ Latin America Commercial Business

+ External Healthcare Professionals/ Healthcare Institutions

+ Corporate Audit

+ Global Procurement

+ Commercial finance



+ Compliance

+ Legal



+ Bachelor Degree or equivalent is required

+ 5+ years of experience with compliance transactions, preferably in a shared service with strong compliance controls

+ Experience with FCPA transactions preferred

+ Management of multiple client stakeholders

+ Previous experience with pharmaceutical companies is preferred


+ Proficiency in PC skills (MS Excel, Word, Powerpoint) required

+ SAP / Oracle experience preferred

+ Good organizational skills to coordinate and manage multiple priorities

+ Proficient written and verbal skills to enable effective communication with all levels of management

+ Ability to analytically review and challenge statutory financial statements to ensure completeness, accuracy, adherence to accounting standards, etc.

+ Strong technical skills in managing transactions within a global system

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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