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Market Operations Analyst - Phoenix AZ, Las Vegas NV, or West Valley City UT

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

748826 Market Operations Analyst Phoenix AZ

Market Operations Analyst - Phoenix AZ, Las Vegas NV, or West Valley City UT (748826)

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.

This role is equally challenging and rewarding. Within a high-volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires.

Primary Responsibilities:

  • Provide expertise and customer service support to members, customers and / or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and / or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities
  • Triage inquiries and requests received in the Market Operations group email box and submit an OEIM ticket, as appropriate. Analyst will support all Markets – 60% of Time
  • Prepares issues trending reporting by collecting, analyzing, and summarizing complex data and metrics; present / explain findings and suggest enhancements and improvements
  • Manage non-escalated OEIM issues from receipt to resolution
  • Review operational processes to determine gaps and inefficiencies; raise issues to Operations Manager and / or respective Associate Director
  • Assist Associate Directors with requirement gathering sessions, when the local Markets are pursuing new initiatives and / or engaging in new projects that require support from operations, etc.
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of health care experience working with claims data
  • 3+ years of work experience in a corporate setting
  • Experience in analysis of business process and workflow and providing an evaluation, benchmark and / or process improvement recommendations
  • Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally
  • Intermediate level of proficiency working with Microsoft Excel including formulas, calculations, charts, graphs, etc.
Preferred Qualifications:
  • 1+ years of experience with project methodology (requirements, design, development, test and implementation)
  • FACETS experience
  • Consulting experience
  • Experience gathering requirements from the client / business and documenting
  • Xcelys experience
Soft Skills:
  • Ability to problem solve issues; including multiple priorities and research conflicting and / or inaccurate data
  • Strong customer orientation, communication (written / verbal) and presentation skills
  • Strong analytical mindset and problem-solving skills
  • Excellent communication, time management, problem solving, organizational, and analytical skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Market Operations Analyst, Healthcare, Analysis, Trends, Workflow, Claims

Job Details

  • Contest Number748826
  • Job TitleMarket Operations Analyst - Phoenix AZ, Las Vegas NV, or West Valley City UT
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Phoenix, AZ
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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