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Marketing Writer: Client Communications


Alpharetta, GA
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Job Details

JobId: 144920
Job Title: Marketing Writer: Client Communications
Location: Alpharetta, GA
Category: Digital Marketing
Employment: Full-Time
Open Date: 2017-11-27T06:11:01Z Close Date: 2022-11-26T00:00:00Z


ADP is hiring a Digital Communications Writer. This role serves as the \"go-to\" for writing content within ADP's hyper-growth business called Human Resource Outsourcing. This role is charged with creating experience-infused communications to all three of our target audiences including clients, their workers and our own associates who work at ADP.

This is a leading customer relationship team that leverages the power of creativity, the beauty of an idea and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers.

You are more than a writer, you're a creative strategist and a quick learner. Your copy is fresh and clean, free of clichés and grammatical errors. Plus, you're constantly seeking new means to the story and you have a powerful portfolio of writing samples to back it up.

When it comes to content, you've mastered the art of every channel be it: e-mail, web, mobile, presentations, corporate communications or more.

  • Develop communication touch-point strategic direction for the business -- Determine the game-plan to drive overall communication approach across target audience, messaging, channels, and measurement.
  • Create overarching communication platforms and programs to drive engagement against HRO strategic initiatives across clients, worksite employees and internal associates.
  • Concept, design, and execute on a clear and compelling value proposition. Identify partnerships that ADP HRO should source to effectively execute and maximize effectiveness of content delivery. This will include identifying and managing relationship with external creative agencies and content vendors.
  • Support ADP HRO leadership in effectively communicating key product, service, pricing, compliance, and other functionally led initiatives. Includes ongoing management of client/worksite employee portal and newsletter communication.
  • Identify opportunities to maximize communication effectiveness using ADP employees to drive client/WSE awareness and engagement.
  • Work closely with internal resources across ADP to effectively go-to-market across a variety of initiatives.

A Description of The Ideal Person:

Data is, literally, our middle name: If you don't love data, this isn't the place for you. This person should be insatiably curious about what the data is saying and leverage it to drive strategic recommendations.

A master writer: You must be a master communicator in both written and spoken language. For you, a press release is a lay-up and generating noteworthy national content is something that comes natural.

Ability to get buckets: Need to be driven by progress and posting actual wins on the board, while failing failures fast.

Obsessed with customer feedback: As a core belief of our company, this role is charged with carrying the baton and trumpeting this message.

The privilege and responsibility: To evaluate multiple business channels and respond with thoughtfulness, clarity, synthesized insight (e.g. industry, company, competition) and recommendations that drive the evolution of the organization towards the creation of branded experiences that provide great value to our clients. Differentiation should be inclusive of signatures offerings, service cues and more.

Pace-setter: This opportunity demands more than keeping pace. Rather, the expectation is that you set the pace amidst a group of talented passionate individuals in a fast-paced high-growth environment.

Powerfully inspiring: This role is for a way-maker with the ability to leverage their unique mojo to operationalize the plan in a matrix environment of direct and non-direct reports to develop and deliver against the roadmap.

Connected: Able to understand the needs of multiple internal clients, quickly align and maintain close connection through execution of brand experience strategy.

Insightful: Leverage both quantitative and qualitative insight to build profitable/value-additive offerings in the marketplace.


  • Bachelor's Degree required or equivalent in education and work experience.


  • Candidate must be local to Alpharetta (or surrounding Atlanta area)
  • Minimum of 7 years of related experience in marketing creating targeted and measured programs deployed across a variety of touch-point channels.
  • You have regularly produced highly visible material for senior level executives in various forms -- speeches, presentations, public press announcements
  • You have demonstrated the ability to develop strategic communications for different audiences inclusive of B2B, B2C and employees
  • You have handled highly sensitive confidential information with the utmost ethical practice
  • Strategic thinker with broad perspective and, at the same time, demonstrates an acute attention to detail and ability to execute flawlessly
  • Experience working collaboratively in matrix environments and managing external partners
  • A high degree of comfort collaborating with senior leaders and across different functional groups

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • MBA desirable


Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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