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Media Sales Services Specialist II-Digital, Cox Media Inc.

Cox Communications

Phoenix, AZ
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Media Sales Services Specialist II-Digital, Cox Media Inc.
JobID: 1718935
Category: Sales
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Media is looking for a strategic and results-oriented Sales Services Specialist to assist in the pivotal role of assisting sales consultants in developing innovative digital client advertising solutions. Reporting to the Digital Sales Manager, Specialist works in synchronized collaboration with Digital Sales Manager, Product Specialist, Digital Marketing Coordinator, Sales Consultants, and Sales Services to coordinate and troubleshoot the planning and fulfillment of digital advertising orders. Role strategizes with sales consultants to increase digital fulfillment results and revenue generation to fit within the client’s goals and objectives.

The Media Sales Services Specialist is part of a fast-paced organization with a keen focus on solutions selling. This role involves working closely with sales consultants and internal staff to ensure accurate fulfillment of digital insertion orders.  Specialist serves primarily internal customers.


Digital Fulfillment Expertise

Assist with campaign planning by providing provide impression avail requests to Sales Consultants

Completes digital insertion orders on behalf of the Sales Consultants 

Applies effective fulfillment techniques in reviewing and troubleshooting incoming insertion orders with multiple products, pricing, and delivery method components. Works independently and collaboratively with all internal stakeholders and product vendors to maximize fulfillment potential.

Check IO product detail selected for accurate and correct use, work with Sales Consultant to correct or realign products as needed (i.e., “Is order executable?”).

Check UTM codes on insertion orders

Approve insertion order CPMs

Assist with social media access and pixel placement

Assist with set up of campaign reporting

Assist with monitoring campaign pacing

Work with vendors and internal team to troubleshoot campaign errors

Analyze and update current reports, track current orders, review trends in fulfillment, inventory availability and supply end of month campaign results as needed.

Collaborate with sales consultants to provide follow-up information and post-campaign details to clients.

Initiate and take action as needed to engage sales consultants in modifications, changes, and/or client notifications needed.

Investigates discrepancies and applies solutions by working directly with client or sales consultant for approved solution and processes solutions into the system.



2 or more years of experience preferred in related field (customer service, sales support, media sales, etc.) 

Strong knowledge of Microsoft Office applications as well as working knowledge of database applications  

Excellent skills in adaptability, applied learning, collaboration, delivering customer service, formal presentations, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization.


1 year experience in a digital advertising environment

Bachelor’s degree

Post high school education pertaining to sales, advertising or marketing




Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-AZ-Phoenix-4600 E Washington St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: 2017-12-12
Apply on the Company Site
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