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Universal Health Services

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Universal Health Services
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Job Details

Deltek Talent Management - MEDICAL RECORDS CLERK - (14828)

Job Details


Facility Name
Palo Verde Behavioral Health
TUCSON, AZ 85712 US (Primary)
Career Area
Support & Entry Level
Support Staff
Job Description


One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Palo Verde Behavioral Health (PVBH) is a 84 bed  private psychiatric facility providing inpatient and intensive outpatient psychiatric services through treatment programs tailored to our patients needs for the purpose of creating positive outcomes. PVBH will build on the excellent skills of our current Psychiatrists, licensed registered nurses, clinical social workers and licensed professional counselors to support these programs.

 Mission Statement

The mission of Palo Verde Behavioral Health is to provide the highest quality of psychiatric patient care through treatment programs focused on improving the lives of our patients and ensuring their experience during their stay supports their road to recovery.

Vision Statement

Palo Verde Behavioral Health will be recognized as the premier regional provider of innovative, compassionate behavioral health services, which enhance the health of our community. We will exceed the expectations of those served, maintain the highest standards, and promote a rewarding work environment.


Reporting to the Medical Records Director, this position is responsible for assembling medical records, analyzing discharged records, assists physicians with chart completion, files records, and completes monthly statistical reports, answers telephones, processes release of information requests, as well as other daily duties within the Medical Records department as assigned.

Job Requirements



Education & Training:                  High School Diploma required.  Prefer applicant with Associates Degree in HIM.

Experience:                                     One (1) year medical records experience preferred.   Computer experience that                                                                                               includes but not limited to Excel, Power Point, and Microsoft Word.

Licensure/Certification:                None required


Must be able to type accurately and have basic clerical training, which includes computer skills, basic filing skills and fundamental knowledge of office procedures. Ability to pay attention to detail, develop and maintain effective efficient systems.  Excellent organizational skills.   Excellent communication skills, both oral and written.

SUPERVISION EXCERCISED:                    None

SUPERVISION RECEIVED:                          Health Information Management Director

CLASSIFICATION:                                          Non Exempt


Physical requirements include, but are not limited to the ability to communicate effectively with patients, their families, staff and others; the ability to effectively utilize communication equipment; the physical agility to manage patients (ambulatory, non-ambulatory and physically aggressive); the ability to read (i.e. patient charts, written communication, regulations, written policies and procedures, etc.); and the ability to write (i.e. manual charting, written communication, etc.).

  • Must occasionally utilize physical ability for lifting or exerting force up to 25 lbs., climbing or balancing, and seeing with correction for peripheral vision.
  • Must frequently utilize physical ability for lifting or exerting force up to 10 lbs., and crouching or stooping.
  • Must regularly utilize physical ability for standing, walking, sitting, fingering or manual dexterity, repetitive finger motion, reaching or stretching, speaking, hearing and seeing with correction for close and distance vision, color discrimination, depth perception and focusing ability.
  • Mental demands include but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

JOB SPECIFICATIONS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary functions.



  • Performs audits in accordance with established federal rules and regulations

  • Audits all discharged medical records in accordance with UHS criteria and notifies appropriate managers and physicians of incomplete medical record deficiencies

  • Maintains UHS chart audit spreadsheet and generates monthly reports

  • Maintains transcription work flow processes and reports any quality concerns from any staff member with correction of same.

  • Finalizes charts for record retention in accordance with department policies and procedures. Eventual record retention / off-site storage maintenance.



  • Communicates statistical reports to administration as neededin a timely manner

  • Attends hospital meetings and committees as requested.

  • Ensures all required chart documentation complies with standards and policies and procedures.

  • Communicates patient information on a minimum-necessary basis only.

  • Assists with HIPAA/HITECH training of PVBH staff. Maintenance of in-service records as well as any complaint worksheets in the HIPAA binder.

  • Assists with keeping all HIM policies and procedures updated.

  • Ability to write appropriate referral phone contact sheets, charts, etc.Able to communicate effectively in English through verbal and written means.

  • Able to discuss ideas and issues at department meetings, develop agendas, and follow through with plans.

  • Respects confidentiality of patient and employee information.




  • Productivity & Initiative:

  • Displays a diligent work ethic

  • Takes initiative — identifies things that need to be done and offers solutions

  • Displays enthusiasm and a positive attitude.

  • Reliable and on time when scheduled for work and gives advance notice of scheduling conflicts.

  • Contributes to achievement of performance improvement processes and actively participates in PI activities.

  • Gives direct, specific, and appropriate feedback to other staff / supervisors and seeks supervisory assistance when necessary.

  • Does not engage in destructive communication about other employees.

  • Works effectively with and shows respect to other employees.

  • Shows respect to patients.

  • Maintains patient confidentiality.

Teach ability:

  • Initiates opportunities to receive feedback and/or receive help with job performance.

  • Accepts constructive criticism and feedback and uses it to improve performance.

  • Is responsive to direction and follows through on assigned tasks.




  1. Treats everyone as a guest.
    • Makes a positive first impression and continues that positive impression through ongoing efforts
    • Anticipates the needs and expectations of all people encountered
    • Displays service recovery skills; is responsible for resolving dissatisfaction without assigning blame


  1. Demonstrates professionalism and excellence in all things.
  • Demonstrates professionalism in look, what to do, and what to say
  • Holds self accountable – Is a positive role model
  • Delivers excellence that goes beyond departmental and individual job responsibility
  1. Practices teamwork
  • Participates in decision-making and process improvement, regardless of level in the organization
  • Communicates effectively within and beyond assigned team
  • Focuses on the problem or issue, not the person
  1. Behaviors:  Always says “please” and “thank you”.  Makes a good first impression by projecting a positive attitude; greets patients, guests and staff warmly.
  2. Behaviors:  Always wears name badge.  Demonstrates a professional image through manner of dress, respectful communication, and adherence to hospital badge policy.
  3. Behaviors: Holds self accountable for getting the information needed to know to do job.  Responds to client and customer questions, concerns and grievances in a timely manner, informing complainant of process and expected time of resolution.
  4. Behaviors:  Uses language appropriate to the situation and to the guest.  Is a team player, showing respect for peers, supervisors, patients and guests, demonstrated through verbal communications and commitment to the work group.
  5. Behaviors:  Greet guests with eye contact and a smile.  Staff is timely when responding to patient needs and requests by making eye contact and verbal contact when patient presents self at nurse’s station or any other area where staff is located.
  6. Behaviors:  Always end an interaction with the guest by asking, “Is there anything else I can do for you?”  Provides service to patients and families that are prompt, caring, efficient and effective.
  7. Demonstrates respect for the hospital environment by keeping work areas organized and clean. Taking pride in the facility as a whole. 


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