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Member Advocacy Administrator - Phoenix, AZ

UnitedHealth Group

Phoenix, AZ
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Job Details

758621 Member Advocacy Administrator Phoenix AZ

Member Advocacy Administrator - Phoenix, AZ (758621)

Position Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


The Member Advocacy Administrator is located in Arizona and is experienced in working with individuals including members with special healthcare needs, families, youth, advocates and key stakeholders. The Member Advocacy Administrator shall ensure that staff members directly reporting to this position are involved in community events.


The position serves as the point of contact within the organization and in the community on behalf of members and family members. This position works closely with other member support areas, including but not limited to the Behavioral Health, Member Services, and Provider Services.


There will be responsibility for program planning and development, implementing, managing and coordinating services according to state contract requirements.


This position is located on-site at 1 East Washington Street in Phoenix, AZ and will require the ability to travel up to 70% of the time within the state.

Primary Responsibilities:

  • Perform oversight of the organization’s behavioral health advocacy program
  • Communicate and disseminate information to members and families to identify concerns and remove barriers that affect service delivery or member satisfaction
  • Collaborate with the organization’s other member support areas, including but not limited to Individual and Family Affairs, Member Services and Provider Services
  • Collaborate with the AHCCCS Human Rights Committee (HRC) Coordinator
  • Provide information to regional HRCs and attend HRC meetings
  • Set team direction, resolve problems and provides guidance to members of own team
  • Carries out responsibilities in accordance with the organization's policies and regulatory requirements
  • May lead functional or segment teams or projects
  • Adapts departmental plans and priorities to address business and operational challenges
  • Represents the department in assigned Plan committees/meetings
  • Assists with program improvement projects
  • Monitor quality of care issues according to Plan UM/QA policy and procedures
  • Works closely with Business Partners to ensure regulatory compliance is met
  • Assists with program improvement projects and complex conceptual analyses
  • Prepare regulatory reports as required
  • Complete special projects as assigned

Required Qualifications:

  • High School Diploma / GED
  • 5+ years of team lead, supervisory, and/or management experience
  • 5+ years of Behavioral Health experience
  • Experience with Microsoft Office Suite including Word, Excel, Outlook and PowerPoint
  • Experience in a deadline driven environment
  • Experience interacting with individuals at various levels in a health care/managed care setting.
  • Experience developing and presenting complex or technical information both written and verbally
  • Experience leading and coaching team members
  • Must be able to travel 70% of the time within the state

Preferred Qualifications:

  • 5+ years of experience in the Arizona Behavioral Health system

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords:Manager, Supervisor, team lead, behavioral health, AHCCCS, managed care, advocate, Family Affairs, Member Services, Provider Services, Phoenix, AZ, Arizona, RBHA, public health

Job Details

  • Contest Number758621
  • Job TitleMember Advocacy Administrator - Phoenix, AZ
  • Job FamilyMedical and Clinical Operations
  • Business SegmentCommunity and State

Job Location Information

  • Phoenix, AZ
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 50 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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