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Member Portal Director - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

741450 Member Portal Director Telecommute

Member Portal Director - Minnetonka, MN (741450)

Position Description

The Member Portal Director will ensure a quality end to end digital experience for our members. Additional responsibilities include operational readiness during new development process, portal quality, stakeholder communication and mgmt. of client configurations and customizations.  


The focus of the Portal Director will be to be a central point of contact for delivery of (E&I) Member sites and working with the Product Team, Optum Technology, Rally and Third Parties.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Scope includes E&I digital portal
  • Lead a team of 12 to manage
    • Site Content Management
    • Portal specific requirements for enterprise programs (programs not running through Rally)
    • Liaison with Customer Service with a focus on training and capturing identified issues.
    • Break/Fix management
    • Liaison with key stakeholders across the business
    • Secondary pages
    • Readiness requirements
    • Relationship with  Digital and Optum Technology for Secondary pages
    • Managing 2-6 scrum teams

Required Qualifications:
  • Track of record of building or owning large digital products or properties, show you have shipped digital product (8-10+ years)
  • Demonstrated portfolio of user-centric digital experiences with proven, positive impacts to engagement and KPIs (5+ years)
  • Experience building and leading digital products digital product scrum teams
  • Experience working with multi-disciplinary teams comprising product managers, project managers, marketers and engineering\
  • Strong ability to absorb and make sense of large amounts of data to direct decision making
  • Ability to turn complicated inputs into a clear, communicable vision
  • Results-oriented individual with strong influencing, problem solving and negotiation skills
  • Ability to build the right team, focus people and model/demand integrity
  • Outstanding communication skills
  • Knowledge of current digital web and application standards

Preferred Qualifications:

  • Adobe Suite
  • Digital Product Management
  • Content Marketing
  • Digital Marketing Applications
  • Digital Commerce
  • Advertising Networks
  • Customer Relationship Management
  • Marketing Technology Operations
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

 Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Adobe Suite, Digital Product Management, Content Manager, Rally, Digital Analytics, Minnetonka, MN, Minnesota, Telecommuter, Telecommute, Work from home

Job Details

  • Contest Number741450
  • Job TitleMember Portal Director - Minnetonka, MN
  • Job FamilyProduct
  • Business SegmentUnitedHealthcare Corporate

Job Location Information

  • Minnetonka, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter Position
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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