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MGR EXPERIENCE STRATEGY

Home Depot


Location:
Atlanta, GA
Date:
04/26/2017
Job Code:
105271
Apply on the Company Site
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Job Details

MGR CATEGORY EXPERIENCE - Atlanta GA 30308 Skip Navigation
Job Details

MGR EXPERIENCE STRATEGY (105271)

GA - Atlanta

  • Date Posted: Feb 20, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: E-Commerce
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE

At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We are on a mission to provide the world’s best interconnected shopping experience; and to do so, we need more dreamers, innovators and big thinkers passionate about reimagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!

The Manager, Experience Strategy - Digital Decor works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will research, analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising. 

This is a key strategic role, responsible for shaping new features and content.
You are:
● A selfstarter.
To understand customers, you know what to ask, and when to listen. You
are relentless in your pursuit of customer truth.
● Scrappy and decisive. You know how to dig for qualitative and quantitative data, from
competitive audits to pathing analysis. You are comfortable picking up new tools along
the way.
● Perceptive. You have the ability to spot emotion and behaviorbased
patterns in a mist of
posts, comments, and UGC.
● Deeply analytical. You can interpret data to support or refute hypotheses.
● A persuasive storyteller. You can weave concise stories around data to help others
believe and understand.
● Tothepoint.
On paper or in person, you deliver clear, unambiguous insights. Others are
motivated by your conviction.
● A good cohort. You’ll partner with UX, technology, marketing, and merchant teams to
push boundaries.
● Tactical and creative. You can focus on details without losing sight of the big picture.



MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

- 40%-Manage and mentor a top-performing team 
- 25%-Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories 
- 25%-Optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results 
- 5%-Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends 
- 5%-Lead targeted online/interconnected initiatives that address customer gaps to insure they come in ontime and in-scope 

Nature and Scope: 
- Position Reports to Sr Mgr Category Experience 
- Number of Direct Reports: 1-2 

Environmental Job Requirements: 
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 
Travel: Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:

Standard Minimum Qualifications: 
- Must be eighteen years of age or older. 
- Must pass the Drug Test. 
- Must pass pre-employment test if applicable. 

Education Required: 
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. 

Work Experience Required: 4 

Physical Requirements: 
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

Additional Qualifications: 
- Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis 

Preferred Qualifications: 
- Strong numeric and advanced analytics aptitude -Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite 
- Demonstrated ability to hire, develop and lead high performing teams 
- Proven ability in driving an online business’ performance 
- The ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results 
- High comfort level with working in an ambiguous, fast paced environment 
- 5-7 years experience as a research , analyst or strategist in consumer -focused business
- Understanding of best UX patterns and experience heuristics

Knowledge, Skills, Abilities and Competencies: 
- Minimum of 2 years online experience 
- Ability to solve complex problems 
- Strong interpersonal, motivational, and communication skills (speaking, writing, presenting) 
- Ability to operate simultaneously and effectively in both tactical and strategic modes 
- Ability to think both strategically and tactically with good attention to detail 
- Demonstrated ability to manage multiple projects - prioritization, planning and task delegation


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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