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MSLA - Case Coordinator - Tampa, FL

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

MSLA - Case Coordinator - Tampa, FL(Job Number:723621)

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The role of the Case Coordinator is to manage assigned cases from an end to end process while meeting MSLA’s contractual requirements.
Primary Responsibilities:
  • Properly authenticate each caller before verifying or releasing any information
  • Place outgoing and receive incoming calls to and from Veterans regarding Compensation & Pension exams
  • Schedule Veteran examinations and diagnostic testing
  • Confirm and reschedule Veteran appointments and diagnostic testing as necessary
  • Ensure all pertinent information is documented correctly and appropriately in MSLA’s database
  • Explain the purpose of attending the Compensation & Pension exams, explain approximate time frames for returning reports to the VA and explain the process for travel reimbursement
  • Explain policies and procedures of MSLA and Veterans Affairs to Veterans who are not familiar with MSLA or the VA process
  • Listen to Veterans comments, concerns and suggestions, relaying that information internally, while ensuring Veteran satisfaction
  • Maintain maximum security while implementing and enforcing HIPPA with medical providers, Veterans and VA employees
  • Respond timely to e-mail sent by Veterans
  • Communicate with MSLA VA Departments when needed

Job Clinical Admin & Processing
Primary Location US-FL-Tampa
Other Location 
Organization Logistics Health Inc
Schedule Full-time
Number of Openings 17
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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