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MSLA - Clinical Admin Coordinator - Cypress, CA

UnitedHealth Group

Cypress, CA
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Job Details

230648 MSLA Clinical Admin Coordinator Cypress CA

MSLA - Clinical Admin Coordinator - Cypress, CA (230648)

Position Description

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
The Clinical Admin Coordinator is responsible to schedule and coordinate appointments with clients, physicians and examinees in both the IME/QME and SSI lines of business. This position ensures that client specific requirements are met for all contracted examinations, all related services are arranged as needed and all necessary reports are received and returned to the clients within the required time frame. Business is primarily done via phone which requires the highest level of quality customer service and phone skills. All duties must be completed in compliance with all regulatory and company standards.

Primary Responsibilities:
  • Schedules examinations through the appropriate database
  • Schedules and confirms appointment dates and times within the assigned physicians’ offices or MSLA clinics
  • Communicates with contracted clients regarding appointment scheduling, physician CVs, appointment changes, no-shows, cancellations and receipt of medical records
  • Sends out required regulatory letters and notices within the mandated time frame
  • Prepares charts for the contracted provider to include all medical records, specific client questions, service requests and ensures delivery to provider and/or the exam location prior to the scheduled examination
  • Communicates with clients, providers or examinees regarding cancellations or schedule changes
  • Recruiting and contracting of medical examiners to complete IME exams
  • Recruitment of medical examiners for paneling with the DWC to conduct QME exams
  • Coordinates scheduling of any related services such as interpretation or transportation
  • Ensures all job duties are carried out in accordance with state and federal safety and legal regulations
  • All other duties assigned by Management


Required Qualifications:
  • High school diploma or equivalent
  • 2+ years of related claim-handling experience specifically in relation to workers compensation, general liability or casualty insurance industries or government funded aid programs; or equivalent combination of education and experience
Preferred Qualifications:
  • Bilingual
  • AA degree
  • Fundamentals of the claims work-flow process and the importance of regulatory compliance
  • Working knowledge of various medical specialties and associated testing. Basic working knowledge of State Funded Disability programs is preferred
  • Able to work independently, and in conjunction with team members at all levels of the organization
  • Ability to adhere to strict confidentiality guidelines and operate with the utmost integrity and discretion
  • Familiarity with IME/QME lines of business including its importance and function to our clients
  • Able to learn various proprietary data systems
  • Proficient in general computer use and Microsoft Office Suite
  • Must have exceptional verbal communication skills as business is conducted primarily via telephone
  • Must be able to interact with insurance companies, federal employees and medical providers in a professional manner with a high level of customer service
  • Attention to detail
  • Sense of urgency
  • Must be able to adhere to a normal work schedule

Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: MSLA Clinical Admin coordinator, Cypress, CA, California

Job Details

  • Contest Number230648
  • Job TitleMSLA - Clinical Admin Coordinator - Cypress, CA
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • Travel
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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